Sutherland

As the Account Delivery Head (ADH) owning the delivery engagements acting as the central point of contact for the organizations delivery is the primary expectation. As a CustomerCentric Delivery Leader shall oversee the delivery of services and solutions that meet the evolving ne More...

In this role you will have to:Support USA healthcare sector for a client publishing syndicated and Ad hoc market research reports Work involves survey analysis PowerPoint report making survey data analysis & checking verifying against earlier reports conduct quality checks&#x More...

Leads in this role get to:Keep Sutherland aligned: Research and apply appropriate Federal State and Sutherlands regulatory and coding guidelines to audits; maintain audit work papers and ensure recommended corrective actions are timely practical and relevant.Establish solid communicat More...

Substantial 5 years of experience in C# & .Net Frameworks with WPF Experience with the NUnit framework and hands on Unit testing     Hands on experience in SQL. Passionate about writing clean modular and unit testable code. Able to perform Peer review. Set the path More...

The RolePrincipal Researchers take responsibility for our most complex engagements ranging from oneoff studies to programs of research. Principals help shape the development of our practice nurturing team growth and expanding our methodological toolkit. They are trusted by our sophist More...

Lead the team: Provide direction to the team on how to manage quality to meet or exceed Quality SLAs for the programs at the assigned site(s).Strengthen relationships: Work in a collaborative manner with stakeholders various touch points with stakeholders to discuss performance partn More...

We are seeking a dynamic and customerfocused LeadCustomer Experience to join our team in Clark Philippines. As the LeadCustomer Experience you will be responsible for overseeing and enhancing our customer experience strategies driving customer satisfaction and fostering a customercent More...

Develop and implement comprehensive training strategies that support organizational goals and enhance employee performanceLead and mentor a team of training professionals fostering a collaborative and innovative learning environmentDesign evaluate and continuously improve training cur More...

As Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectations. More...

Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a frontline position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Qua More...

We are seeking a visionary and customerfocused LeadCustomer Experience to join our team in Tarlac City Philippines. As the LeadCustomer Experience you will be responsible for driving excellence in customer satisfaction and overseeing the continuous improvement of our customer experien More...

Ready to rock the customer service world Heres your backstage pass to becoming a Spotify Support Superstar:Drop beats of wisdom via email to our awesome usersBecome the goto guru for How to and FAQ questions turning confusion into crystalclear melodiesUnscramble account and payment pu More...

POSITION SUMMARY:  The primary purpose of this position is to support the design and test the implementation of Architectural changes to the Sutherland Connect platform.  Platform currently includes includes Genesys OmniChannel solutions such as SIP Server Genesys Routing In More...

Directors in this role get to:Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Build the Company: Partner with all divisions across all segments in efforts to improve and drive perf More...

Sutherland is seeking a motivated and passionate person to join us as a  Banking Customer Service Associate. We are a group of driven and hardworking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succe More...

Sutherland is seeking a motivated and passionate person to join us as a Merchant Support Associate. We are a group of driven and hardworking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to More...

We are seeking highly motivated Customer Support Personnel to join our dynamic team. As Customer Support Personnel you will be responsible for providing exceptional support to our customers sharing information of their account and escalation handling as needed. Your primary goal will More...

Key Responsibilities:Act as the primary liaison between the client and internal teams ensuring high levels of client satisfaction and operational excellenceOwn and manage the overall service delivery of the moderation program including SLA quality and compliance adherenceReview daily/ More...

Responsible for providing daytoday functional direction to agents within the program training classroom environment student progress monitoring for the duration of training; providing coaching and developmental feedback and readiness recommendations.Utilize effective presentation and More...

We are seeking highly motivated Customer Support Personnel to join our dynamic team. As Customer Support Personnel you will be responsible for providing exceptional support to our customers sharing information of their account and escalation handling as needed. Your primary goal will More...