Program Manager Verion
Program Manager Verion
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Job Description
As the Account Delivery Head (ADH) owning the delivery engagements acting as the central point of contact for the organizations delivery is the primary expectation. As a CustomerCentric Delivery Leader shall oversee the delivery of services and solutions that meet the evolving needs of our customers driving customer satisfaction and business growth. Indepth understanding of telecommunications technologies (e.g. OSS/BSS MVNO/E VAS Telco Cloud and Infrastructure) is a must. This role is crucial for identifying new opportunities accelerating revenue expanding into new tracks of this account and scaling operations to meet the companys growth objectives. This role requires balancing the effective of service delivery with proactive strategies for identifying opportunities that fuel business expansion. This role will combine operational leadership with strategic thinking ensuring that projects are delivered on time and within scope while also aligning with growth objectives. Looking for Delivery leader with Growth Mindset ability to think strategically about how delivery can drive growth improving customer satisfaction identifying new market opportunities and optimizing delivery processes.
Key Responsibilities:
- EndtoEnd CustomerFocused Delivery: This Delivery Leader should focus on understanding and meeting customer needs with the ability to turn insights into growthdriving actions. Ensure that all projects and services delivered meet or exceed customer expectations with a strong focus on customer satisfaction quality and longterm relationships.
- Stakeholder Management: Build and maintain strong relationships with clients business leaders and key stakeholders. Ensure continuous communication to manage expectations and resolve issues. Ability to map to Client stakeholders at CIO CTO levels and be their trusted partner on strategy and .
- Growth Strategy : Develop and implement delivery strategies that support the organizations growth targets including identifying opportunities for upsell crosssell and expanding customer accounts. Work closely with senior leadership to develop and implement growthfocused delivery strategies that support expansion into new markets customer segments or additional services. Innovation Focused interest in continuously exploring new technologies methodologies and processes to support business growth.
- Customer Engagement & Retention: Will be a key point of contact for customer stakeholders ensuring seamless communication proactive issue resolution and building trust and loyalty. Cultivate and strengthen relationships with key clients to ensure satisfaction retention and identify opportunities for growth through new solutions renewals or expanded scope.
- CrossFunctional Collaboration: Collaborate with sales marketing product development and support teams to create and deliver solutions that meet customer needs and align with growth objectives.
- Identify Upsell and CrossSell Opportunities: Proactively identify and act on opportunities for upselling or crossselling additional products or services to existing clients driving revenue growth within existing accounts.
- Project Risk and Issue Management: Monitor and mitigate risks project delays and scope changes that may impact delivery timelines and customer satisfaction ensuring smooth project and minimizing disruptions.
- Metrics and Reporting: Track key performance indicators (KPIs) for delivery success and growth including client satisfaction project profitability and expansion opportunities. Provide regular updates to senior leadership.
- Budget and Financial Management: Ensure the financial health of the projects by managing budgets forecasting costs and controlling expenses. Actively seek ways to increase the value delivered to customers while driving profitability.
- Feedback Loop for Continuous Improvement: Gather and analyze customer feedback to enhance service offerings identify areas for improvement in delivery and adjust strategies to better meet client expectations.
- Innovation and Process Improvement: Stay abreast of industry trends tools and technologies incorporating innovative solutions that streamline delivery and unlock growth potential for the business.
Qualifications :
Key Skills:
- Excellent communication and interpersonal skills to manage seniorlevel clients.
- Strong leadership skills with a track record of leading crossfunctional teams.
- Proficiency in project management methodologies and ability to analyze client needs and create actionable strategies.
- Problemsolving and decisionmaking abilities in highpressure situations.
Additional Information :
Why Join Us
If you are a passionate developer with expertise in Java frontend frameworks (React Angular AEM) and multistack technologies and have a proven track record of leading teams and resolving complex technical issues we invite you to be part of our innovative team. Apply now to lead impactful projects and drive excellence!
EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
