Operations DirectorSr Operations Director - Banking and Financial Services Account
Operations DirectorSr Operations Director - Banking and Financial Services Account
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Directors in this role get to:
- Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
- Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance.
- Define Sutherlands Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met.
- Improve the Company: Make recommendations to enhance processes and boost ease and efficiency.
- Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.
- Drive Sutherland Forward: Oversee the design development and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans.
Qualifications :
Our most successful candidates will have:
- Bachelors degree
- Eight or more years of management experience; experience managing customer support in a Banking and Financial Services portfolio
- Ability to be creative and resourceful in finding effective solutions to problems and situations.
- Strong analytical skills be able to interpret data identify trends and make suggestions for improvements.
- Ability to be customeroriented in managing communications and issues; have strong interpersonal and problemsolving skills.
- Ability to be proactive in developing trust and professional rapport with employees and team members; work as a team player.
- Persistence in working through challenges and doing whatever it takes to get the job done.
- Demonstrated leadership skills; be able to evaluate opportunities develop and implement performance improvement efforts.
- Ability to be strategic in developing solutions and process improvements.
- Ability to efficiently manage time and keep track of multiple schedules meetings and initiatives.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
