Sutherland

 EU 261 Assessment: Evaluate passenger claims under EU 261 regulations ensuring proper eligibility determination based on operational factors.Evidence Gathering: Proactively collect and analyze relevant flight operations data (e.g. flight logs METAR/TAF weather reports NOTAMs ATC المزيد...

Position Overview: The Commerce Developer will play a crucial role in designing developing and maintaining our eCommerce solutions. With 9 years of experience in the field the ideal candidate will have a strong background in eCommerce platforms web development and system integration. المزيد...

Sutherland is seeking an attentive and goal-oriented person to join us as Travel  professional. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to work with you! Job DescriptionHandling all the I المزيد...

The duties and responsibilities of this position consists of but are not limited to thefollowing: Collaborate with contract management Team members to review and execute various contractsand agreements between our client and our carriers Ability to comprehend rates and surcharges from المزيد...

Our Quality Analyst get to: Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships Establish and maintain communication with clients and/or team members; understand needs resolve issues an المزيد...

Handle travel-related service requests through inbound/outbound voice communication.Use Amadeus GDS (Cryptic platform) to manage airline bookings issue/reissue tickets and process exchanges and refunds.Assist with flight cancellations fare recalculations and itinerary modifications ba المزيد...

The Cloud Cloud AppOps  has the following duties:Perform operational duties including application server health service recycling.Identify and resolve operational issues (e.g. batch failures network issues client data feed errors)Monitor server performance memory utilization CPU المزيد...

GTI Lead Infrastructure in this role get to:Supports the troubleshooting and fixing vulnerabilities: Vulnerabilities found in VAPT will be fixed for PCI Programs. Delivery of world-class customer support and service: In the maintenance and repair of desktops laptops and المزيد...

Lead and mentor a team of infrastructure professionals ensuring seamless operations and customer support.Develop and implement infrastructure strategies aligned with organizational goals and industry best practices.Manage system availability problem resolution and continuous improveme المزيد...

Consultant is responsible for delivering outstanding customer experience via calls to users by using the right principles to resolve any issue inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfact المزيد...

Under the guidance of the Talent Acquisition Manager the Lead Recruiter organizes the team to deliver the best possible quality candidates in a timely manner.ResponsibilitiesOrganize the recruiting team in the most efficient way to achieve goals.Conducting thorough performance evaluat المزيد...

Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst.The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. Th المزيد...

Consultants in this role get to:Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs ar المزيد...

Consultant is responsible for delivering outstanding customer experience via calls email chat or social media to users by using the right principles to resolve any issue inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly المزيد...

To provide time critical support to system users within the business areas ensuring maximum efficiency to achieve maximum customer satisfaction Efficient problem resolution and maximize the system availability. Review the frequently faced system problems and work on the improvements المزيد...

Be the primary point of contact for our Business-to-Business customers through Calls Email & Chat.Provide timely accurate and professional support while maintaining service-level agreements (SLAs).Take full ownership of each interaction with proactive problem-solving and excellent المزيد...

Be the primary point of contact for our Business-to-Business customers through Calls Email & Chat.Provide timely accurate and professional support while maintaining service-level agreements (SLAs).Take full ownership of each interaction with proactive problem-solving and excellent المزيد...

Be the primary point of contact for our Business-to-Business customers through Voice Email & Chat.Provide timely accurate and professional support while maintaining service-level agreements (SLAs).Take full ownership of each interaction with proactive problem-solving and excellent المزيد...

The Vice President - Solutions Leader DES is a pivotal leadership role within the DES practice responsible for developing and delivering innovative multi-tower end-to-end Digital solutions that drive large-scale business transformation. This client-facing role blends strategic vision المزيد...

Managers in this role get to:Impact the Bottom Line: Drive the performance of a team of Consultants meeting and exceeding all KPI targets.Strengthen Relationships: Manage attrition shrinkage and other critical metrics of the team.Influence the Lives of Others: Coach and mentor Consult المزيد...