Lead-Customer Experience
Lead-Customer Experience
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Job Description
We are seeking a dynamic and customerfocused LeadCustomer Experience to join our team in Clark Philippines. As the LeadCustomer Experience you will be responsible for overseeing and enhancing our customer experience strategies driving customer satisfaction and fostering a customercentric culture within the organization.
- Develop and implement customer experience strategies aligned with organizational goals
- Lead and mentor a team of customer experience professionals fostering a collaborative and innovative work environment
- Analyze customer feedback metrics and KPIs to identify trends and areas for improvement
- Collaborate with crossfunctional teams to optimize customer touchpoints and journey maps
- Design and implement customer experience improvement initiatives
- Monitor and report on customer experience performance providing actionable insights to leadership
- Establish and maintain strong relationships with key stakeholders including clients and team members
- Drive process improvements to enhance efficiency and customer satisfaction
- Stay uptodate with industry trends and best practices in customer experience management
- Conduct regular calibration sessions to ensure consistent delivery of highquality customer experiences
Qualifications :
Our most successful candidate will have: Six months experience in process transformation Ability to work in MS Office Ability to work in a fastpaced environment Proactive ability in developing trust and professional rapport with employees and team members. work as a teamplayer Strong analytical skills. be able to interpret data identify trends and make suggestions for improvements Strong verbal and written communication skills. be able to communicate in a clear constructive and professional manner
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
