Sutherland

This is a full-time on-site role located in Cairo and Alexandria for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of custome

This is a full-time on-site role located in Cairo and Alexandria for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of custome

This is a full-time on-site role located in Cairo for a Customer Service this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction. Your day-to-d

This is a full-time on-site role located in Cairo for a Customer Service this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction. Your day-to-d

This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction.

This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction.

This is a full-time on-site role located in Cairo and Alexandria for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of custome

This is a full-time on-site role located in Cairo and Alexandria for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of custome

About the RoleWere looking for friendly confident and customer-focused people to join our team as Customer Service Specialists. In this role youll be helping customers solving problems and making sure every interaction ends on a positive note.What youll be doing:Answering customer qu

About the RoleWere looking for friendly confident and customer-focused people to join our team as Customer Service Specialists. In this role youll be helping customers solving problems and making sure every interaction ends on a positive note.What youll be doing:Answering customer qu

We are seeking for an Implementation Engineer with 5-10 years of experience to join our Delivery and Engineering team as NTR-x Professional Services Engineers (PSE). The role is responsible for the remote installation implementation configuration and integration of the NiCE NTR-x plat

We are seeking for an Implementation Engineer with 5-10 years of experience to join our Delivery and Engineering team as NTR-x Professional Services Engineers (PSE). The role is responsible for the remote installation implementation configuration and integration of the NiCE NTR-x plat

Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition shrinkage and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Cons

Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition shrinkage and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Cons

The Product Implementation Specialist acts as the primary point of contact between clients and the KM Solution team guiding organizations through a smooth onboarding experience. The role combines business consulting light technical aptitude and a good understanding of AI-driven tools

The Product Implementation Specialist acts as the primary point of contact between clients and the KM Solution team guiding organizations through a smooth onboarding experience. The role combines business consulting light technical aptitude and a good understanding of AI-driven tools

What youll doSupport customers through live chat and inbound calls with warmth and careSolve everyday tech issues such as login errors and device compatibilityGuide customers through account and billing questionsKeep clear accurate records of every interactionStay up to date on produc

What youll doSupport customers through live chat and inbound calls with warmth and careSolve everyday tech issues such as login errors and device compatibilityGuide customers through account and billing questionsKeep clear accurate records of every interactionStay up to date on produc

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Manager for Training who will create and facilitate t

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Manager for Training who will create and facilitate t

The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone email chat and correspondence. This includes:          Agents will be handling various types of customer service calls (i.e. service requests billing

The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone email chat and correspondence. This includes:          Agents will be handling various types of customer service calls (i.e. service requests billing

Hourly WageMedical dental and vision benefitsPaid training & PTOAdvancement opportunities 80% of our frontline leaders have been promoted from withinMonthly rewards & recognition programsEmployee DiscountsHealth and Wellness programs including a personal trainer dedicated to Sutherla

Hourly WageMedical dental and vision benefitsPaid training & PTOAdvancement opportunities 80% of our frontline leaders have been promoted from withinMonthly rewards & recognition programsEmployee DiscountsHealth and Wellness programs including a personal trainer dedicated to Sutherla

Associate HR Managers in this role gets to:Shape workplace culture: Present and model HR philosophy and policiesBe the expert: Provide policy interpretation guidance to employeesStrengthen relationships: Resolve employee relations issues timely through appropriate coaching and counsel

Associate HR Managers in this role gets to:Shape workplace culture: Present and model HR philosophy and policiesBe the expert: Provide policy interpretation guidance to employeesStrengthen relationships: Resolve employee relations issues timely through appropriate coaching and counsel

Sutherland is seeking an experienced Mail Operations/SOC/email Abuse Manager!This position is onsite based in Cairo or Alexandria Egypt. In this role you will drive client success delivery excellence and strategic growth for email operations spam/abuse mitigation along with Trust & Sa

Sutherland is seeking an experienced Mail Operations/SOC/email Abuse Manager!This position is onsite based in Cairo or Alexandria Egypt. In this role you will drive client success delivery excellence and strategic growth for email operations spam/abuse mitigation along with Trust & Sa

Role DescriptionThe Floor Support Specialist provides real-time operational support to agents across multiple queues and channels helping them resolve process questions customer handling situations escalation requests tool navigation issues and supervisor-related requests.This role su

Role DescriptionThe Floor Support Specialist provides real-time operational support to agents across multiple queues and channels helping them resolve process questions customer handling situations escalation requests tool navigation issues and supervisor-related requests.This role su

Create facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.Fill out accurate reports.Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet company expectations.Facilita

Create facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.Fill out accurate reports.Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet company expectations.Facilita

The Associate Professional Facilities handle the delivery of key Facilities functions such as site upkeep and maintenance including equipment.Associate-Facilities in this role get to:Work with the Property Management Group: Vendors and staff to achieve facilities goals and objectives.

The Associate Professional Facilities handle the delivery of key Facilities functions such as site upkeep and maintenance including equipment.Associate-Facilities in this role get to:Work with the Property Management Group: Vendors and staff to achieve facilities goals and objectives.

Job Description:Our Senior Quality Associates get to: Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs

Job Description:Our Senior Quality Associates get to: Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs

Job summary:Carry out administrative facility maintenance and security tasks.Duties and Responsibilities:Administration:Client visitsEnsure logistics around client visits are carried out in a highly professional manner adhering to companys corporate vision mission and values; Coordina

Job summary:Carry out administrative facility maintenance and security tasks.Duties and Responsibilities:Administration:Client visitsEnsure logistics around client visits are carried out in a highly professional manner adhering to companys corporate vision mission and values; Coordina

Your Next Exciting Career OpportunityAs a Customer Support Specialist (Portuguese & English) you will play a key role in supporting our customers. You will be their first point of contact assisting them via chat and email with professionalism empathy and a customer-focused approach.Th

Your Next Exciting Career OpportunityAs a Customer Support Specialist (Portuguese & English) you will play a key role in supporting our customers. You will be their first point of contact assisting them via chat and email with professionalism empathy and a customer-focused approach.Th