As Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
- Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectations.
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.
- Identify the training needs that will equip the staff with fundamental skills and knowledge.
- Have a thorough understanding of the various system tools and operational procedures utilized within the program.
- Collaborate with stakeholders on a regular basis for changes on promotions and updates.
- Conduct all defined and required process compliance and adherence to all team members partners and thirdparty providers.
Qualifications :
Our most successful candidates will have:
- Have strong analytical skills; able to interpret data identify trends and make suggestions for improvements.
- Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues.
- Strong customerorientation when managing communications and issues.
- Be able to efficiently manage time and keep track of multiple schedules meetings and initiatives.
- Have strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner.
- Have excellent working knowledge of MS Office applications.
- A proactive attitude towards developing trust and professional rapport with employees and team members; the ability to be a teamplayer.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime