Principal Researcher - HCI
Principal Researcher - HCI
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Salary Not Disclosed
1 Vacancy
Job Description
The Role
Principal Researchers take responsibility for our most complex engagements ranging from oneoff studies to programs of research. Principals help shape the development of our practice nurturing team growth and expanding our methodological toolkit. They are trusted by our sophisticated clients to recommend research solutions to fit their evolving needs.
Key Responsibilities
Relationship Management
- Develop and manage key relationships from lead generation to postdelivery feedback
- Help to frame engagement strategy proposal content and the definition and positioning of our research value proposition
- Creatively develop bids scope projects and configure engagements to optimize results for clients with varying budget and timeline requirements
Project Leadership
- Confidently lead and manage multiple engagements simultaneously
- Create engaging learning experiences for client teams throughout the research process from senior executives and product leaders to junior researcher partners
- Recommend and deliver polished and compelling deliverables that enable action to realize organizational goals. These may include insights reports journey maps service blueprints and video reels (with support from our inhouse creative team). Where appropriate reimagine traditional deliverables.
- Facilitate client meetings and workshops to achieve consensus or clarity
- Evangelize and grow expertise in HCI within our San Francisco practice
Team Mentorship
- Participate in building and evolving the research methodology codifying and improving existing processes and aid in the growth of our research design practices maturity
- Provide mentoring and support professional development of team members especially in research design and analysis
- Advocate for the team and our work e.g. publishing papers attending industry events writing blogs activity on social media
- Champion humancentered innovation across our broader organization Sutherland Global through leading educating and collaborating with business development colleagues
Qualifications :
Education and Experience
- Academic qualifications in Cognitive Psychology HumanComputer Interaction (HCI) Interaction Design Design Strategy or a related field are useful with a Masters or PhD preferred; however exceptional candidates may instead have experience that serves as an equivalent.
- 6 years of experience leading research engagements in an agency or inhouse setting. Experience in a fastmoving agency startup or innovation lab setting is strongly preferred.
- Experience leading research in the consumer financial services domain is highly desirable.
- Advanced skills in project management research and experiment design crafting and writing of deliverables. Mixedmethods research skills desirable.
- Strong business development experience from developing new client relationships through to account management
- Demonstrable experience tackling complex projects that involve simultaneous stakeholders and/or research sites or segments
Job Requirements
- Eligibility to work in the US. Unfortunately visa sponsorship is not available
- Occasional global and domestic travel may be required
- Role is located in downtown San Francisco on a hybrid basis. For exceptional candidates a fully remote role in NYC may be possible.
- Ability to carve out goals as well as the plan to reach them and is comfortable with ambiguity.
- willingness to get spy and roll up your sleeves on occasion.
- Excellent communication skills and a willingness to work in close collaboration with colleagues.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
