Lead-Customer Experience
Lead-Customer Experience
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a visionary and customerfocused LeadCustomer Experience to join our team in Tarlac City Philippines. As the LeadCustomer Experience you will be responsible for driving excellence in customer satisfaction and overseeing the continuous improvement of our customer experience strategies.
- Develop and implement innovative customer experience strategies aligned with organizational goals
- Lead and mentor a team of customer experience professionals fostering a collaborative and customercentric culture
- Analyze customer feedback metrics and KPIs to identify trends and areas for improvement
- Collaborate with crossfunctional teams to enhance customer journey touchpoints and resolve pain points
- Design and oversee the implementation of process improvements to streamline customer interactions
- Create and maintain detailed reports on customer experience performance for senior management
- Proactively identify opportunities to elevate the customer experience and drive customer loyalty
- Ensure compliance with customer service standards and best practices across the organization
- Manage and optimize customer feedback systems and CRM tools
- Stay updated on industry trends and incorporate best practices into our customer experience strategies
Qualifications :
- Our most successful candidate will have: Six months experience in process transformation Ability to work in MS Office Ability to work in a fastpaced environment Proactive ability in developing trust and professional rapport with employees and team members. work as a teamplayer Strong analytical skills. be able to interpret data identify trends and make suggestions for improvements Strong verbal and written communication skills. be able to communicate in a clear constructive and professional manner
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
