Senior Account Manager
Senior Account Manager
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Job Description
Develop and maintain relationships with key accounts ensuring customer satisfaction and
retention.
Identify new business opportunities.
within the portfolio of accounts managed and generate sales leads to achieve revenue targets.
Build and manage a sales pipeline including forecasting and reporting on sales metrics.
Maximize customer lifetime value by identifying and pursuing crossselling and upselling
opportunities.
Work closely with crossfunctional teams including product marketing and customer
success to ensure customer needs are met and exceeded.
Collaborate with customers to understand their business needs and provide solutions that
meet their requirements and and stay uptodate with industry trends market developments.
Qualifications :
Proven track record of establishing themselves as a strategic trusted advisor to clients
Must be able to take complex client and vendor concepts and articulate them to an audience
of varying perception levels.
At least 4 years experience in a sales roles (preferably account management)
Very Strong written and verbal presentation/communication skills (ESSENTIAL)
Selfstarter who can own ongoing customer success of both large and small clients.
Ability to report and share clients status on a timely/predefined interval.
Would be an add on to have Spanish / Portuguese language skills.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential
purpose and passion irrespective of their background gender race sexual orientation religion and
ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the
workplace creates a more vibrant richer work environment that advances the goals of our employees
communities and the business.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
