Account Manager

Kick ICT Group

Kick ICT Group is one of the fastest growing providers of IT Services in the UK with a talented and highly skilled team that provide outstanding service and value to our customers.

We pride ourselves on our commitment to providing outstanding IT solutions services and support. Yet we believe that its how we work with people that is most important to us.

Kick ICT are proud to be one of the few Microsoft Partners in the UK to hold all six of Microsofts industry recognised Solutions Partner designations. While these designations are technical in nature they also speak to something bigger: our ongoing investment in the knowledge tools and people needed to deliver outstanding service and support.

Why join Kick

At Kick our culture is built on a foundation of collaboration innovation and respect. We foster an environment where every team member feels valued and empowered to contribute their unique perspectives and skills. Our commitment to continuous learning and development ensures that our team stays at the forefront of technological advancements.

We believe in maintaining a healthy work-life balance encouraging creativity and celebrating our successes together. Our open and inclusive atmosphere promotes teamwork and drives us to achieve our collective goals.

Because a stronger team is an inclusive one. We believe diverse perspectives make for better ideas stronger collaboration and more innovative outcomes. Were building a culture where everyone feels heard valued and empowered to thrive no matter their background identity or experience.

The Role

JOB TITLE: Account Manager

BASE LOCATION: Bellshill (hybrid)

SALARY: Circa 45K Depending on skills and experience Commission

WORKING PATTERN: Permanent I Full-time (35 hours per week)

ROLE PURPOSE:

As an Account Manager you will be responsible for managing and developing existing client relationships ensuring the delivery of outstanding service and driving growth through cross-sell and up-sell opportunities. Acting as the primary point of contact for your portfolio of clients you will understand their business priorities identify opportunities to add value and position Kick as a trusted long-term partner for their IT strategy. This role requires strong relationship management commercial acumen and a proactive approach to customer success.

This role requires a deep understanding of the Microsoft technology ecosystem exceptional communication skills and an ability to build close relationships influence stakeholders and close deals.

Key Responsibilities

• Manage and nurture a portfolio of existing clients within the Technical Services & Infrastructure division.
• Develop a deep understanding of each clients business technology landscape and strategic goals to identify opportunities for growth.
• Act as the trusted advisor and first point of contact for client queries issues and escalations ensuring high levels of customer satisfaction.
• Work with technical consultants solution architects and support teams to ensure seamless delivery of services and projects.
• Proactively identify and develop cross-sell and up-sell opportunities across Kick ICTs portfolio including cloud services networking cyber security and managed support.
• Build account development plans and deliver regular review meetings with clients to measure performance and identify future requirements.
• Maintain accurate and up-to-date records of account activity opportunities and forecasting within CRM systems.
• Meet and exceed revenue retention and growth targets.
• Represent Kick at industry events networking forums and partner engagements.

What do I need

• Proven experience in account management or client relationship management within IT services technical services or infrastructure.
• Strong knowledge of managed IT services cloud (Microsoft Azure/M365) networking infrastructure and cyber security solutions.
• Excellent communication and interpersonal skills with the ability to build trusted relationships at all levels.
• Commercial acumen and experience of growing accounts through consultative value-led conversations.
• Ability to collaborate effectively with internal teams to deliver client outcomes.
• Highly organised with strong attention to detail and ability to manage multiple client accounts simultaneously.
• Target-driven proactive and motivated to deliver customer success and revenue growth.

Benefits

• 30 days holiday rising by 1 day per year after 2 years service (prorated for part-time employees)
• An additional days annual leave for your birthday which can be taken within your birthday month
• Private healthcare with access to 24/7 Digital GP and gym discounts
• Salary sacrifice pension scheme
• Life insurance up to 2x your salary in the event that the worst should happen
• Enhanced maternity paternity and adoption leave
• Access to discount of up to 47% on childcare costs throughout our partnership with Yellownest
• Cycle to work scheme
• Access to our BHN Benefits portal which provides the below; Home & Tech scheme to purchase items from Currys and/or Ikea retail discounts from over 100 high street stores bYond cashback card
• Social events throughout the year
• Eligibility to receive 500 reward as part of our Excellence Award scheme
• Discounted access to LivingWell Health Club (Bellshill)
• Access to wellbeing support through our external partners including support with your financial wellbeing
• Opportunity to take part in company sponsored volunteering days throughout the year to give back to the local community