Service Standards Jobs in Knutsford

DescriptionThis is an exciting opportunity for a competent account manager to join an existing team. The Enterprise team deals with prospects and clients and manages their employees risk benefit polices via the telephone with a typical client either having a smaller policy or with the requirements t...

DescriptionThis is an exciting opportunity for a competent account manager to join an existing team. The Enterprise team deals with prospects and clients and manages their employees risk benefit polices via the telephone with a typical client either having a smaller policy or with the requirements t...

Act as a visible supervisory presence in the Spa Bar at all timesLead the shift allocating roles and ensuring smooth service flowRepresent the Spa Bar in relevant operational meetingsOversee opening and closing procedures ensuring all documentation is completed accuratelyMaintain exceptional cleanli...

Prepare and service guest rooms to Fairmonts exacting luxury standardsEnsure impeccable cleanliness and presentation of bedrooms bathrooms and amenitiesReplenish linens towels and guest supplies with care and consistencyReport maintenance issues promptly ensuring rooms remain in perfect conditionHan...

Deliver an elegant personalised welcome for every guest ensuring a flawless first impressionOversee the entire guest journey from prearrival planning to poststay followupManage VIP repeat and specialattention guests ensuring bespoke touches and curated experiencesMaintain a strong polished presence...

Deliver a refined welcoming and polished arrival experience that embodies Fairmonts luxury standardsSupervise daily Front Office operations ensuring smooth checkins checkouts and lobby flowSupport the Front Office Manager in leading coaching and developing the reception teamMaintain a strong visible...

Maintain exceptional cleanliness and presentation across all public areas including lobbies corridors lounges restrooms spa areas and event spacesEnsure all guestfacing spaces reflect Fairmonts luxury standards including furniture arrangement lighting checks and scent controlReplenish amenities such...

Prepare and service guest rooms to Fairmonts exacting luxury standardsEnsure impeccable cleanliness and presentation of bedrooms bathrooms and amenitiesReplenish linens towels and guest supplies with care and consistencyReport maintenance issues promptly ensuring rooms remain in perfect conditionHan...

Support the Sales team with administrative tasks proposals contracts and client communicationRespond to sales enquiries promptly and professionally ensuring all leads are handled in line with Fairmont standardsPrepare quotations proposals and event documentation with accuracy and attention to detail...

Deliver a warm polished and servicefocused welcome to all guests members and colleaguesMaintain full knowledge of spa services treatments and promotions to confidently support guest enquiriesOperate telephones professionally ensuring all calls are answered promptly with friendly accurate and helpful...

Lead the bar during assigned shifts allocating tasks and ensuring smooth efficient service in the absence of the Bar ManagerPrepare the bar and floor to a flawless standard ahead of serviceGuide support and motivate the team fostering a culture of excellence in service and drink creationTake and del...

Maintain all spa wellness and changing areas to a pristine 5star standard throughout the dayEnsure towels robes amenities and refreshments are replenished and beautifully presentedPrepare and reset relaxation spaces thermal areas and poolside to support a seamless guest experienceAssist guests with...

Handle all reservation enquiries via phone email and online channels with professionalism and luxuryaligned serviceConvert enquiries into confirmed bookings through personalised recommendations and confident product knowledgeMaintain accurate guest profiles ensuring preferences requests and loyalty...

Carry out plumbing maintenance repairs and installations across guest rooms public areas kitchens spa facilities and backofhouse zonesRespond promptly to maintenance requests ensuring minimal disruption to guests and operationsConduct preventative maintenance on all plumbing systems including pipewo...

Carry out painting decorating and finishing works across guest rooms public areas spa facilities and operational spacesPrepare surfaces including sanding filling priming and repairing imperfections to achieve flawless finishesApply paints stains varnishes and specialist coatings in line with Fairmon...

Participate in the preparation setup and maintenance of the golf course and all associated areas in line with Fairmont brand standardsOversee the daily readiness of the golf shop ensuring immaculate presentation accurate merchandising and operational efficiencySupport the Golf Operations Manager and...

Perform duties according to the Duty Roster prepared by the Director of Security. The Security Officer may be deployed to any of the following Duty Posts:Security Control Room Duty;Lobby Duty;Loading Bay;Patrolling or Observation Duty;Back of House;VIP Parking;Or at any position where operations in...

Deliver a seamless luxury guest journey aligned with Fairmont spa standardsMaintain a polished frontofhouse presence and engage warmly with all guestsEnsure every guest is welcomed cared for and invited to returnReview guest feedback daily and take action where neededOversee boutique sales retail re...

Responsibilities: Lead the Concierge team including recruitment training and performance managementEnsure exceptional service standards maintaining a GAP analysis score of no less than 90%Oversee departmental rosters ensuring adequate staffing and effective communication with Night ManagerManage gue...

Oversee daily spa operations with a focus on Fairmonts luxury service standards ensuring every treatment reflects the brands global reputation for excellence.Supervise and mentor the therapist team fostering a culture of professional growth mutual respect and Heartist empowerment.Lead continuous tra...