Spa Reception Supervisor

• Deliver a seamless luxury guest journey aligned with Fairmont spa standards
• Maintain a polished frontofhouse presence and engage warmly with all guests
• Ensure every guest is welcomed cared for and invited to return
• Review guest feedback daily and take action where needed
• Oversee boutique sales retail recommendations and guest upselling opportunities
• Promote responsible use of spa materials such as towels robes and slippers
• Support management of casual labour hours
• Maximise treatment diary availability and ensure efficient scheduling
• Maintain a pristine organised and luxurystandard reception environment
• Ensure all processes follow current SOPs and update/create SOPs when required
• Communicate key information to the team promptly and clearly
• Conduct regular 1:1s appraisals and performance conversations
• Support team morale through positive leadership and inhouse incentives
• Ensure the reception desk remains welcoming professional and guestfocused
• Collaborate with all departments 
• Adhere to Health & Safety procedures and maintain accurate documentation
• Attend required meetings briefings and training sessions
• Carry out reasonable duties requested by management

Qualifications :

• 12 years of experience in a spa wellness or luxury hospitality frontofhouse supervisory role (preferred)
• Strong communication and guestservice skills
• Confident leadership abilities with experience guiding small teams
• Excellent organisational and administrative skills
• Proficiency with booking systems PMS and Microsoft Office
• Strong understanding of luxury service standards and guest expectations
• Ability to remain calm polished and professional in a fastpaced environment
• Knowledge of spa treatments products and wellness services (preferred)

Additional Information :

What is in it for you

• Exclusive Discounts:
  • Fairmont Cheshire The Mere Spa and Golf discount
  • Fairmont Raffles and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people

Remote Work :

No

Employment Type :

Full-time