Front Office Supervisor

• Deliver a refined welcoming and polished arrival experience that embodies Fairmonts luxury standards
• Supervise daily Front Office operations ensuring smooth checkins checkouts and lobby flow
• Support the Front Office Manager in leading coaching and developing the reception team
• Maintain a strong visible presence in the lobby offering assistance and anticipating guest needs
• Handle guest enquiries concerns and service recovery with professionalism and discretion
• Oversee daily shift procedures ensuring accuracy in billing cashiering and room allocations
• Coordinate with Housekeeping Guest Relations Spa and F&B to ensure seamless communication and guest satisfaction
• Monitor VIP arrivals special requests and personalised preferences to elevate the guest journey
• Conduct shift briefings to share operational updates VIP information and service priorities
• Ensure all Front Office colleagues uphold Fairmont grooming communication and service standards
• Maintain accuracy of guest profiles preferences and loyalty programme engagement
• Support training initiatives to enhance service culture and operational excellence
• Assist with rota planning task delegation and team scheduling
• Ensure compliance with health safety and security procedures in line with UK legislation
• Maintain a high level of product knowledge including room categories hotel facilities and local area insights
• Uphold Fairmonts brand values in every interaction fostering a warm and sophisticated guest environment

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications :

• Minimum 12 years experience in Front Office or luxury hospitality
• Previous supervisory or teamleading experience desirable
• Strong communication and interpersonal skills with a polished professional presence
• Experience with hotel systems such as Opera PMS preferred
• Excellent organisational skills and meticulous attention to detail
• Strong problemsolving and servicerecovery abilities
• Confident handling billing payments and guest accounts
• Understanding of UK hospitality standards health & safety and GDPR requirements
• Additional languages advantageous for an international clientele

Additional Information :

What is in it for you

• Exclusive Discounts:
  • Fairmont Cheshire The Mere Spa and Golf discount
  • Fairmont Raffles and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people

Remote Work :

No

Employment Type :

Full-time