Spa Head Therapist

• Oversee daily spa operations with a focus on Fairmonts luxury service standards ensuring every treatment reflects the brands global reputation for excellence.
• Supervise and mentor the therapist team fostering a culture of professional growth mutual respect and Heartist empowerment.
• Lead continuous training programs on advanced treatment techniques anatomy and product knowledge to ensure consistent five-star performance.
• Facilitate seamless communication within the spa team and with other hotel departments (Front Office Housekeeping) to ensure a holistic guest journey.
• Spearhead the launch of new wellness programs and seasonal treatment protocols ensuring smooth integration into daily operations.
• Manage therapist payroll scheduling and expense controls to achieve departmental financial goals without compromising the luxury experience.
• Prepare detailed reports on productivity treatment room utilization and product consumption to optimize operational efficiency.
• Partner with the Spa Director to set ambitious retail and treatment targets. Train the team on sophisticated upselling and consultative selling to drive revenue growth.
• Oversee rigorous inventory management of professional products and retail stocks ensuring zero stock-outs and minimal wastage.
• Ensure every guest receives an exceptional experience through intuitive service and the maintenance of pristine high-spec facility standards.
• Personally oversee VIP arrivals and handle guest feedback with professional poise using every interaction as an opportunity to enhance Fairmonts reputation.
• Conduct regular quality checks on treatment protocols and therapist deportment ensuring 100% adherence to hygiene safety and guest confidentiality standards.
• Evaluate service delivery through guest satisfaction data and LQA (Leading Quality Assurance) scores to constantly evolve the spa offering.

Qualifications :

• Proven experience in a supervisory or Assistant Manager role within a luxury spa or high-volume wellness environment.
• A recognized Diploma or Certification in Spa Massage or Beauty Therapy is required; a qualification in Hospitality or Spa Management is highly preferred.
• Mastery across all aspects of spa operations including advanced treatment protocols holistic wellness and high-end guest relations.
• Minimum of 2 years of experience in a similar leadership capacity with a documented history of delivering exceptional guest satisfaction and financial results.
• Additional certifications in specialized wellness modalities are a distinct advantage.
• Excellent reading writing and oral proficiency in English language

Additional Information :

What is in it for you

• Exclusive Discounts:
  • Fairmont Cheshire The Mere Spa and Golf discount
  • Fairmont Raffles and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people

Remote Work :

No

Employment Type :

Full-time