Site Manager Parking (Western Cape)
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Duties & Responsibilities
Minimum Requirements
- Oversee the daily operations of the parking sites to ensure efficiency and safety.
- Monitor entry/exit systems payment machines signage and lighting to ensure all infrastructure is operational.
- Implement and maintain operational procedures in line with company standards.
- Conduct performance reviews provide coaching and ensure compliance with HR policies.
- Maintain appropriate staffing level to meet operational needs.
- Resolve customer complaints and inquiries in a timely and professional manner.
- Promote excellent customer service by training staff and setting high service standards.
- Monitor and act on customer feedback or incident reports.
- Ensure accurate daily reconciliation of cash card and digital payments.
- Monitor revenue performance and identify opportunities to increase occupancy and turnover.
- Implement strategies to reduce revenue leakage or fraudulent activities.
- Enforce site safety rules and ensure compliance with local regulations and company policies.
- Conduct regular safety audits and risk assessments.
- Maintain incident/accident records and take corrective actions as required.
- Maintain daily weekly and monthly operational reports.
- Liaise with head office and other departments (e.g. maintenance IT) as needed.
- Track site KPIs including occupancy rates revenue per space and customer satisfaction metrics.
Minimum Requirements
- Grade 12
- Business Management Qualification or Relevant
- 3-5 years experience in a parking management facilities management or operations supervision
- Experience managing a team and working with the public
- Familiarity with parking enforcement and local transport regulations is an advantage
- Strong leadership and team management skills
- Excellent problem-solving and decision-making abilities
- Good understanding of parking systems and technology (eg ANPR ticketing machines payment kiosks)
- Good Computer Skills (Ms Word/Excel/Outlook)
- Excellent written and verbal communication skills (English)
- Professional individual who can provide and maintain high service and quality standards
- Drivers license and own reliable vehicle
- Clear criminal record
- Ability to work efficiently and under pressure
- Must reside in the Western Cape area
Required Experience:
Manager
Key Skills
- Computer Skills
- Lean
- Management Experience
- Process Improvement
- Warehouse Distribution Experience
- OSHA
- Process Management
- Training & Development
- LIHTC
- Leadership Experience
- Property Management
- Supervising Experience
About Company
We form strategic partnerships with our clients to integrate people, places, processes, and tech for facilities management, cleaning solutions, and more.
