Content Moderation - Bilingual Zulu/English
Content Moderation - Bilingual Zulu/English
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
It started with one Ridiculously Good ideacreate a different breed of BPO! At TaskUs we understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world. If thats something you want to be a part of apply today!
So what does a Content Moderator really do
Think of yourself as someone who will ensure high quality and safe experiences for both people and businesses across the social media family of apps so not everyone can qualify for this role. We make sure we get the best of the best after all we are a ridiculously good company so we make sure our employees are top-notch. So come on now we need your full concentration because its time to imagine what its like being a Content Moderator.
As a Content Moderator you will be instrumental in keeping our online world engaging appropriate and safe. You will apply a content policy to digital content and execute handling procedures with consistency. The best candidates are able to identify subtle differences in the meaning of digital communication and accurately enforce the clients terms of use by carefully monitoring reports of abuse on the site. You will actively participate in employee assistance programs program reporting initiatives and training to foster the well-being of you and the employee community. A Bilingual Content Moderator will escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs. You will also adhere to security measures confidentiality and other project requirements in any way related to your work.
Roles and responsibilities:
Working on a computer each day reviewing content such as videos news stories still pictures political ads and social media profiles.
Score this content on areas such as age-appropriateness level of violence sexual content and political transparency.
Meet internal Service Level Agreements and Key Performance Metrics
Partner and collaborate with leadership on strategic projects as needed
Participate in all Internal and External mandated trainings and/or seminars
Get to know understand and comply with TaskUs policies and procedures
Technical skills and qualifications:
Computer literate and proficient in the use of Windows OS Apple OS Microsoft Office and Google applications
Familiar with customer support software including Zendesk Slack and internal troubleshooting tools to resolve issues
Fluent in the Zulu language as well as reading and writing in Zulu
Fluent in the English language as well as reading and writing in English
Must be at least a high school graduate
Soft skills:
Problem-solving and critical thinking skills
Great communication skills written and orally
Must be adaptable and flexible demonstrating abilities to work with process and information changes
Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates promoting collaborative solutions and supporting colleagues/departments
Coachable - Open to feedback and can show improvement
Personality traits required:
Resilient calm and professional when dealing with challenging situations
Adaptable to a dynamically changing business
Trustworthy and reliable with a high level of integrity
Resourceful high attention to detail and the ability to multitask
Whats in it for you
Competitive salary
Great benefits package
Professional growth opportunities with the chance to learn from many different functions
A fun and inclusive workplace
TaskUs devotes considerable resources to the wellbeing of its employees. Being a Content Moderator means participating in skills groups counselling sessions coaching sessions or other wellness and resiliency programs. You will have 24/7 access to our Wellness & Resiliency Team to bolster your mental
wellbeing.
Requirements:
All employees exposed to graphic content will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.
All employees exposed to graphic content will attend Resiliency Trainings.
Creating a Culture of Awareness and Prevention through Psychological Health and Safety:
TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to:
Child exploitation and abuse
Animal torture
Gang Violence
Murder
Hate Speech
Pornographic Content
As a Content Moderator it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counsellors on-site resiliency programming and other psychological health and safety programming exposure to graphic and disturbing content is unavoidable in some job roles. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress mental health symptoms or in rare instances Secondary Traumatic Stress based on the content they are viewing.
TaskUs reserves the right to reassign an employee to other TaskUs projects based on staffing needs employee performance and other considerations.
In order to help create a community that is safe for all employees the Wellness & Resiliency Team takes an active role in the primary prevention of mental health concerns through direct practice efforts e-learning skills training and outreach efforts to the TaskUs community.
TaskUs offers a comprehensive global psychological health and safety program for employees guided by clinical psychology and grounded in neuroscience. Integrating evidence-based activities and information into employees job duties to bolster psychological functioning is essential in serving employees needs at every stage of your journey.
About Us
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the worlds most innovative companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery and ride-sharing Technology FinTech and HealthTech. As of March 2023 TaskUs had a worldwide headcount of approximately 47700 people across 27 locations in 13 countries including the United States the Philippines and India.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL
Employment Type
Full-Time
Key Skills
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