L2 IT Customer Support with French & English
L2 IT Customer Support with French & English
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Salary Not Disclosed
1 Vacancy
Job Description
We want you in our team!
- If youd like to be part of an international team we need you!
- We are searching for tech-savvy enthusiasts!
- If you enjoy using computers and find satisfaction in helping others find the ideal solution YOU are our future colleague!
- And youll also be considered a hero when you solve our customers challenges.
What you will do:
- Provide user assistance in one or more technical areas by providing specific answers
- Perform if necessary an escalation to the appropriate competence team
- Connect remotely (by phone email etc.) and occasionally with the user
- Participate in the development of team skills
- Receive requests
- Qualify the request according to the terminology
- Process the request according to the procedures
- Provide answers adapted to the request and the needs of the user
- Follow up on files
- Participate in the ongoing training of the team
- Participate in the optimization of the service by being a force of proposal in the organization on procedures and processes
Qualifications :
What about you
- Spoken languages: fluent French and English (B2/C1);
- Technical expertise in office environments and processes knowledge background;
- Advanced incident analysis in communication with the end-user (no script creation);
- Admin Office 365 Sharepoint One drive Outlook access rights management (no Power Platform). Same rights as N3 in the console. OIM (One Identity Manager) console. Rights in AD Azure AD;
- Provide task completion with online user (software installation sharefolder shared mailbox);
- Excellent customer service abilities: client orientation active listening and interpersonal skills;
- Ability to work in a dynamic environment and multitask;
- Availability to work in day shifts.
Additional Information :
What we offer:
- Permanent contract
- Central building offices with an excellent view of the city top facilities and equipment
- Competitive salary
- Performance bonus
- Expense account for holidays
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Extra vacation days
- Fruits on the house
What about choosing much more than a job #AJobThatMakesSense
All our positions are open to people with disabilities
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
