Senior Community Content Strategist

Help us write the playbook for the future of enterprise content.

At ServiceNow our community isnt just a place people go for answers its the beating heart of how millions of professionals learn share and shape the future of work. Were looking for a Senior Community Content Strategist who doesnt just make content but creates movements. Someone who can take complex ideas raw user energy and business goals and spin them into narratives campaigns and experiences that make people stop share and come back for more.

If you live at the intersection of strategy and creativity if youve got the instincts of a storyteller and the rigor of a data analyst and if youre hungry to push the boundaries of how content and community fuel growth we want you on our team.

What Youll Do

• Own the playbook. Architect bold end-to-end content strategies that move people from passive readers to active champions.
• Drive community energy. Harness user-generated content and pair it with high-quality editorial video social and interactive formats that make our community the place people want to be.
• Spot the sparks. Stay plugged into industry trends emerging formats and AI-driven tools and use them before anyone else does.
• Collaborate like crazy. Partner with community managers marketers creatives and product leaders to ensure our content connects across every campaign and channel.
• Measure what matters. Watch the data know whats working kill whats not and continuously evolve to raise the bar.
• Keep it fresh. Review retire and reinvent content so our community never feels stale.
• Tell the story inside. Socialize strategies wins and learnings across the business so everyone feels the impact of what community content can do.

Qualifications :

What You Bring

• 10 years building content strategies in B2B SaaS or tech and the receipts to show business impact.
• Proven chops designing and executing multi-channel persona-driven content that works across awareness engagement and demand.
• A leaders mindset. You can influence cross-functional teams and inspire them to execute with excellence.
• Fluency in AI. Youre curious and experimental already leveraging AI for workflows insights or creative acceleration. (Bonus if youve dabbled in AI SEO.)
• Strategic scrappy. You know when to set a bold vision and when to roll up your sleeves.
• Data-driven instincts. You measure what you make and you optimize relentlessly.
• Creative fearlessness. Youre not afraid to push boundaries try new formats and set new standards.

Why This Role Rocks

This isnt about filling a calendar with posts. Its about shaping the voice and heartbeat of ServiceNows global community. The person in this role will have visibility influence and impact far beyond content because great content is how communities thrive and thriving communities are how companies grow.

If you want to do career-defining work that blends storytelling strategy community and AI this is the seat you want.

For positions in this location we offer a base pay of $162600 - $284600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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