Property Services Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

This is a fantastic opportunity to step up your career and is a get way role into JLL. JLL has a large pool of local and national clients it gives you exposure to a very broad set of skills that can be applied across the different divisions at JLL.

What this opportunity involves:

We have an exciting opportunity to join our outstanding client portfolio team in Melbourne CBD as a Property Services Coordinator within our dynamic Help Desk team!

The Helpdesk manages client requests regarding property and facilities repairs and maintenance. They are charged with ensuring that each and every callers request is managed from inception to completion and payment (if appropriate) to the satisfaction of the client.

Key responsibilities:

• Answer all incoming calls from multi-client portfolio addressing requests efficiently

• Analyse callers needs and implement the best strategy for superior customer satisfaction

• Resolve and coordinate customer issues to completion

• Measure costs against established service provider guidelines

• Verify and track work orders through to completion

• Approve invoices arrange payment and manage vendor payment queries

• Continually build positive relationships with client personnel

• Problem solve effectively distinguishing between symptoms and root causes

• Take ownership of issue resolution while knowing when to escalate critical matters

• Apply property management knowledge including landlord/tenant responsibilities and lease interpretation

Sound like the job you are looking for Before you apply its also worth knowing what we are looking for:

Join our dynamic team as a Property Services Coordinator where youll serve as the vital first point of contact for our clients property related needs.

This role combines real estate knowledge with exceptional customer service and problem solving abilities in a fast paced team focused environment.

• Clear and professional communication skills with a strong client-focused approach

• Ability to analyse situations quickly and implement strategic solutions with business awareness

• Effective team player who builds strong stakeholder relationships across the organisation

• Self directed professional who maintains a positive attitude while managing priorities independently in a fast paced environment

Shaping the future of real estate for a better world

At JLL we see a Brighter Wayforward for our clients our people our planet and our communities. With over 200 years of real estate experience we are and always have been in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better smarter more innovative ways of working. We approach our work in a warmer more optimistic and inclusive way.

JLL is a global leader in helping clients envision where people will live work play shop and eat.

Want to Apply

Interested candidates please apply following the link below-quoting job reference numberREQ433982.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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