Housing Repairs Coordinator

CRA GROUP RECRUITMENT AND PAYROLL LTD

Posted on : 07-10-2025

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1 Vacancy

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Jobs by Experience

4-5years

Job Location

Islington - UK

Monthly Salary

£ 24 - 24

Vacancy

1 Vacancy

Posted on : 07-10-2025

Job Description

3 months contract with a Local Authority

Job Summary:

We are seeking an experienced and proactive Housing Repairs Co-ordinator to join a busy Housing Repairs Service.

This front-line role involves diagnosing repair requests scheduling appointments managing contractor workstreams and ensuring a high level of customer service.

The successful candidate will thrive in a fast-paced environment and demonstrate a strong understanding of social housing repairs customer interaction and scheduling processes.

Key Duties/Accountabilities (Sample):

Accurately diagnose and log housing repair issues raising orders via internal systems.

Coordinate operative schedules and ensure effective deployment of resources.

Deliver excellent customer service managing high-volume inbound calls in a professional manner.

Liaise with tenants contractors and internal departments to resolve queries and complaints.

Monitor progress of repair works and ensure completion within agreed service levels.

Identify and escalate recurring service issues or complex cases as needed.

Draft correspondence and provide administrative support related to service delivery.

Ensure compliance with health and safety GDPR and other statutory requirements.

Skills/Experience:

Previous experience in a housing repairs or maintenance scheduling environment.

Strong working knowledge of responsive repairs social housing and customer service processes.

Proficiency using housing management systems and scheduling tools.

Excellent communication and interpersonal skills with the ability to handle difficult situations empathetically.

Proven ability to work independently and manage own workload effectively.

Strong IT literacy including typing speed of 30 wpm and experience with Microsoft Office.

Ability to assess priorities and problem-solve in a busy operational setting.

Experience of working with or coordinating contractors and operatives.

Knowledge of safeguarding procedures and awareness of tenant vulnerabilities.

Additional Information:

Full-time role: 35 hours per week including shift work (early mid late) and one Saturday every four weeks.

DBS clearance is required (Standard/Enhanced depending on position).

Required Skills:

Previous experience in a housing repairs or maintenance scheduling environment. Strong working knowledge of responsive repairs social housing and customer service processes. Proficiency using housing management systems and scheduling tools. Excellent communication and interpersonal skills with the ability to handle difficult situations empathetically. Proven ability to work independently and manage own workload effectively. Strong IT literacy including typing speed of 30 wpm and experience with Microsoft Office. Ability to assess priorities and problem-solve in a busy operational setting. Experience of working with or coordinating contractors and operatives. Knowledge of safeguarding procedures and awareness of tenant vulnerabilities.

Employment Type

Full Time

Company Industry

IT Services and IT Consulting

Key Skills

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About Company

CRA GROUP RECRUITMENT AND PAYROLL LTD

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Housing Repairs Coordinator

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Description

Employment Type

Company Industry

Key Skills

About Company

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