Experience Coordinator

Manila - Philippines

Monthly Salary: PHP 40000 - 40000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Work Schedule: Monday to Friday 9 pm to 5 am Manila time with 30 minutes paid break

Position Overview:

We are seeking a highly organized and detail-oriented Experience Coordinator to manage customer bookings and experiences and organize the financial records of those events. The ideal candidate will have a financial background be an excellent communicator and is very comfortable with technology.

Key Responsibilities:

Booking and Scheduling Coordination:

Manage multiple bookings and schedules ensuring that all deadlines and client requirements are met.
Pre-booking and paying for food and beverage inclusions with providers
Verify and organize the necessary details for each experience such as dietary restrictions preferences and any other logistical requirements.
Work closely with suppliers and vendors to ensure availability of items or provide alternative solutions when necessary.

Client Communication:

Communicate with clients in a professional clear and timely manner via phone and email.
Understand client needs and ensure all expectations are met resolving any inquiries or issues efficiently.
Maintain open and transparent communication with team members and managers ensuring seamless remote collaboration.

Customer Service:

Deliver outstanding customer service by understanding and addressing customer needs and expectations.
Handle inquiries complaints and feedback courteously ensuring a positive experience for all clients.

Administration and Documentation:

Perform reconciliation of financial records for our US team.
Create maintain and update experience items ensuring accuracy with details like pluralization and other specifics.
Maintain a thorough and accurate record of all bookings correspondence and invoicing.
Ensure meticulous timesheet recording and adherence to budget guidelines related to bookings.

Problem Solving and Adaptability:

Quickly identify and address any challenges or issues that arise during the coordination of experiences.
Demonstrate resourcefulness by providing alternative solutions when items are unavailable or client needs change.
Adapt to evolving tools processes and customer requirements to ensure the smooth delivery of services.

Requirements

Preferably has worked in the Finance industry or has a Finance academic background and displays accuracy speed and attention to details
Previous experience in executive secretary or a communication-critical role
Strong interpersonal skills with a customer-centric approach.
Ability to work independently and remotely with minimal supervision.
Proficiency in Microsoft Office Suite CRM systems and communication tools.

Independent Contractor Perks

HMO with free 2 dependents (for eligible locations)
PH Holiday pay
Paid Leave 10 per year
Permanent work from home
Immediate hiring

ZR28258JOB

Required Skills:

Advanced proficiency in QuickBooks Online HR experience with an AU-based client/company Strong understanding of Australian bookkeeping practices including BAS Excellent communication and documentation skills Detail-oriented self-managed and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR24527JOB

This is a remote position.Work Schedule: Monday to Friday 9 pm to 5 am Manila time with 30 minutes paid break Position Overview: We are seeking a highly organized and detail-oriented Experience Coordinator to manage customer bookings and experiences and organize the financial records of those ...