Experience Coordinator
Experience Coordinator
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PHP 40000 - 40000
1 Vacancy
Job Description
This is a remote position.
Work Schedule: Monday to Friday 9 pm to 5 am Manila time with 30 minutes paid break
Key Responsibilities:
- Manage multiple bookings and schedules ensuring that all deadlines and client requirements are met.
- Pre-booking and paying for food and beverage inclusions with providers
- Verify and organize the necessary details for each experience such as dietary restrictions preferences and any other logistical requirements.
- Work closely with suppliers and vendors to ensure availability of items or provide alternative solutions when necessary.
- Communicate with clients in a professional clear and timely manner via phone and email.
- Understand client needs and ensure all expectations are met resolving any inquiries or issues efficiently.
- Maintain open and transparent communication with team members and managers ensuring seamless remote collaboration.
- Deliver outstanding customer service by understanding and addressing customer needs and expectations.
- Handle inquiries complaints and feedback courteously ensuring a positive experience for all clients.
- Perform reconciliation of financial records for our US team.
- Create maintain and update experience items ensuring accuracy with details like pluralization and other specifics.
- Maintain a thorough and accurate record of all bookings correspondence and invoicing.
- Ensure meticulous timesheet recording and adherence to budget guidelines related to bookings.
- Quickly identify and address any challenges or issues that arise during the coordination of experiences.
- Demonstrate resourcefulness by providing alternative solutions when items are unavailable or client needs change.
- Adapt to evolving tools processes and customer requirements to ensure the smooth delivery of services.
Requirements
- Preferably has worked in the Finance industry or has a Finance academic background and displays accuracy speed and attention to details
- Previous experience in executive secretary or a communication-critical role
- Strong interpersonal skills with a customer-centric approach.
- Ability to work independently and remotely with minimal supervision.
- Proficiency in Microsoft Office Suite CRM systems and communication tools.
Independent Contractor Perks
- HMO with free 2 dependents (for eligible locations)
- PH Holiday pay
- Paid Leave 10 per year
- Permanent work from home
- Immediate hiring
Required Skills:
Advanced proficiency in QuickBooks Online HR experience with an AU-based client/company Strong understanding of Australian bookkeeping practices including BAS Excellent communication and documentation skills Detail-oriented self-managed and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR24527JOB
Employment Type
Full Time
