Engagement Consultant
Engagement Consultant
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Job Description
Take a step forward and let Edenred surprise you.
Every day we deliver innovative solutions to improve the life of millions of people connecting employees companies and merchants all around the world.
We know there are hundred ways for you to grow. With us you will expand your skills in a multicultural challenging and dynamic environment.
Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are and you contribute. Indeed the Edenred Group recognizes recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression disability origin religious belief and sexual orientation or any other criteria.
YOU WILL VIBE WITH US
Main responsibilities:
Is responsible for the promotion and marketing of the companys products and services via telephone to portfolio customers according to the companys allocation/segmentation (Farming activity):
- manages the relationship with portfolio customers.
- uses scripts and persuasive communication techniques to generate interest
- identifies opportunities to sell the companys products and services (cross sell up sell) to portfolio customers by contacting them (phone/email/online/face2face meetings); informs other members of the commercial department about the identified opportunities in order to define the best solutions for the customer (as appropriate);
- prepares product and service offers for portfolio customers in accordance with the identified needs.
- deliver attractive product presentations via telephone or virtual meetings persuading customers to make purchases.
- maintains strong relationships with customers ensuring that satisfaction and loyalty levels are high
- negotiates / renegotiates specific contractual terms and conditions with customers in the portfolio in collaboration with the direct manager and in compliance with applicable legislation and internal company procedures.
- prospects the market through various available channels: databases provided by the company networking media cold visits referrals.
- prepares and provides analysis and reports on the work to identify cross-sell and up-sell opportunities with customers in the assigned portfolio.
- utilizing Salesforce to estimate as accurately as possible committed deals and their closing dates
- has an obligation to ensure that assignments are recorded and completed in Salesforce in a timely manner with all records kept up to date
WE WILL VIBE WITH YOU
Requirements:
- You are graduated from a bachelors or masters degree.
- Minimum 3 years experience in sales telesales customer service
You have proved:
- Problem solving via innovation & creativity
- Strong communications skills (verbal and written)
- Can-do attitude and results-driven
- Cool-tempered and able to handle rejection
- Ability to learn about products and services and describe/explain them to prospects
- Excellent phone manner and articulation
- Result oriented skills
- Team player proactivity and empathy
- Good knowledge of Microsoft Office Package
Languages required: Romanian & English.
Apply now and Vibe with Us!
Required Experience:
Contract
Employment Type
Full-Time
