Digital Customer Engagement Specialist
Digital Customer Engagement Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Ready to build a career with the Jersey Shores most innovative dealership
Were looking for a metrics-focused professional to join our Business Development Center as a Digital Customer Engagement Specialist. This isnt traditional sales - its the specialized art of converting online interest into showroom visits through phone email and digital communication.
Why Jim Curley Buick GMCWere not your typical dealership. Weve built our reputation in the Lakewood and Keyport areas through innovative services like concierge pickup/delivery transparent pricing and supporting the military community throughout the Jersey Shore. Youll be representing a dealership that customers trust and recommend.
Why This Role Matters:Todays car buyers start online. Youll be their first human contact turning digital inquiries into scheduled appointments. Your success directly impacts both customer experience and dealership revenue making this one of the most measurable results-driven positions in automotive retail.
What Success Looks Like:
- Consistently achieving targeted appointment and show rates
- Following proven CRM processes that turn leads into loyal customers
- Earning performance bonuses based on measurable results
Youll Excel Here If You:
- Thrive in structured metrics-driven environments
- Enjoy phone-based customer engagement
- Take pride in organization and follow-through
- Prefer clear expectations and measurable results over ambiguous relationship building
- Appreciate working for a company that genuinely supports the community
We Provide:
- Comprehensive training in automotive products CRM systems and digital engagement
- Medical Dental Vision and 401K with employer match
- Performance-based compensation with clear earning potential
- Structured career path within our BDC team with opportunities to advance to sales service and finance departments
- Pride in representing a dealership known for innovation and community support
Requirements:
- Strong phone communication and professional writing skills
- Comfort with technology (CRM Microsoft Office multi-line phones)
- Ability to handle fast-paced goal-oriented environment
- Self-motivation and accountability mindset
- No automotive experience required - well teach you everything about our products
Preferred Qualifications:
- Previous customer service or sales experience
- Familiarity with automotive industry terminology
- Experience with digital communication platforms (chat social media)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
