Client Engagement Specialist 2
Client Engagement Specialist 2
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Job Description
Become a Part of Something Big!
Our mission at the Keys To Change campus is to create a safe engaging holistic community
that empowers people to end their homelessness and create positive long-term changes.
We offer a dynamic work environment where your ideas and critical thinking skills will be valued
and your contributions will directly influence the lives of those in need.
We are looking for individuals who are ready to be part of somethingbigger than themselves
whowant to challenge the status quo.
At Keys To Change your work will matteryour voice will be heardand together
we will transform lives and strengthen communities
Keys To Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees including 100% towards monthly premiums for Health Dental Long and Short Term Disability and Life insurance (employee only) Paid Time Off 403b 8 Paid Holidays and flexible schedule.
Summary
The Client Engagement Specialist 2 reports directly to the Safe Outdoor Space Manager. This position will provide direct service to individuals whom utilize Keys to Change by way of outreach and engagement to seek specifically to connect individuals experiencing homelessness with permanent housing physical and mental health services and other necessary resources to assist in ending their homelessness.
The Work You Will Do to End Homelessness
Customer Service essential; committed to treating all clients visitors and staff with dignity and respect
Provide accurate and comprehensive information to clients
Works directly with the SOS & shelter staff to guide clients through Campus services to ensure connection follow through
Participate in weekly Coordinated Entry Case Conferencing
Effective communication skills
Participate in mandatory trainings and weekly meetings
Maintain organized work area
Enforce all employee and Campus policies and procedures
Engage clients with a welcoming and positive attitude
Update resources regularly to ensure accurate information distribution
Apply critical thinking in finding quick solutions to individual homelessness
Assist clients that are assigned to navigators/case managers with document collecting and uploading into HMIS when those staff are offsite
Document client interactions in HMIS by way of services transactions and notetaking
The Client Engagement Specialist 2 reports directly to the Safe Outdoor Space Manager. This position will provide direct service to individuals whom utilize Keys to Change by way of outreach and engagement to seek specifically to connect individuals experiencing homelessness with permanent housing physical and mental health services and other necessary resources to assist in ending their homelessness.
The Work You Will Do to End Homelessness
Customer Service essential; committed to treating all clients visitors and staff with dignity and respect
Provide accurate and comprehensive information to clients
Works directly with the SOS & shelter staff to guide clients through Campus services to ensure connection follow through
Participate in weekly Coordinated Entry Case Conferencing
Effective communication skills
Participate in mandatory trainings and weekly meetings
Maintain organized work area
Enforce all employee and Campus policies and procedures
Engage clients with a welcoming and positive attitude
Update resources regularly to ensure accurate information distribution
Apply critical thinking in finding quick solutions to individual homelessness
Assist clients that are assigned to navigators/case managers with document collecting and uploading into HMIS when those staff are offsite
Document client interactions in HMIS by way of services transactions and notetaking
Youre A Good Fit If You Have the Following
Must have a high school diploma or equivalent; a minimum of 1-year relevant employment experience knowledge of homeless resources and the ability to work with individuals with diverse needs.
Must be able to communicate clearly and professionally work as a team player and at times independently; the ability to multitask work in a fast-paced environment and maintain a calm demeanor in high stress situations. Must demonstrate personal responsibility and integrity show initiative and an ability to work independently; with a sensitivity to cultural diversity lifestyle understanding is essential.
Written and verbal communication skills (Spanish a plus).
Demonstrated ability to communicate effectively and professionally with staff clients and other external contacts.
Ability to handle sensitive material maintaining the highest level of confidentiality and displaying sound judgment.
Valid Drivers License/Clean 3-year MVR.
Must have or be able to acquire a Level 1 Fingerprint Clearance card.
Mobility sufficient to conduct regular duties within a normal office environment.
Ability to lift up to 20 pounds in order to safely manage office supplies and equipment
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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