Sales & Training Support Specialist, Roadside Engagement
Sales & Training Support Specialist, Roadside Engagement
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$ 57918 - 80100
1 Vacancy
Job Description
About Agero:
Wherever drivers go were leading the way. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers. As the #1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected. This includes: an industryleading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others. Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually. Agero a member company of The Cross Country Group is headquartered in Medford Mass. with operations throughout North America. To learn more visit Description and Mission:
The Sales & Training Support Specialist Roadside Engagement (Agent Engagement Specialist) will be responsible for promoting the use of emergency roadside services to insurance agents. This includes educating and training agents on the benefits of recommending our services to their customers and how to utilize our online tools effectively. The role combines elements of sales customer service and education/training.
Key Outcomes:
Sales and Promotion: Actively sell the concept of emergency roadside services to insurance agents. Develop and implement strategies to encourage agents to recommend these services to their customers.
Training and Support: Conduct training sessions for insurance agents on how to use our online tools and services. Provide ongoing support and answer any queries agents may have.
Relationship Management: Build and maintain strong relationships with insurance agents. Act as the main point of contact for agents regarding our services.
Feedback and Improvement: Gather feedback from agents and customers to improve the service offerings. Communicate this feedback to the product development team.
Market Analysis: Keep abreast of market trends in the insurance and roadside assistance sectors. Use this information to inform sales and training strategies.
Reporting: Maintain accurate records of sales and training activities. Report on these activities to management regularly.
Work Environment:
This role will require some travel to meet with insurance agents attend conferences and conduct inperson training sessions.
Flexibility to work outside standard business hours when necessary.
Skills Education and Experience:
The Agent Engagement Specialist which combines sales acumen with training expertise requires a professional who is not only knowledgeable about the product (in this case emergency roadside services) but also skilled in communicating its value and functionality to potential users. Here are some background qualities skills and experiences that are typically needed for such a role:
Background Qualities:
Strong Communication Skills: Ability to clearly articulate the benefits of the service and proficiently demonstrate how to use online tools.
Persuasive Selling Skills: Proficiency in convincing agents to adopt the service by highlighting its value proposition.
Training and Educational Skills: Capable of educating and training agents on how to effectively use the provided online tools and services.
Customer Service Orientation: A strong focus on understanding and meeting the needs of insurance agents and their clients.
ProblemSolving Abilities: Capacity to identify and address any concerns or obstacles that agents might have regarding the service.
Experience Needed:
Sales Experience: Experience in sales particularly in a B2B environment is crucial. Experience in insurance is required. Experience in related field can be particularly beneficial.
Training Experience: A background in training or education especially in a corporate setting where the individual has had to teach or train others on new systems or services.
Industry Knowledge: Understanding of the insurance industry particularly auto insurance and roadside assistance services.
Technical Proficiency: Familiarity with online tools and platforms as the role involves training agents to use digital services.
Customer Relationship Management: Experience in managing client relationships understanding client needs and providing solutions.
Additional Considerations:
Educational Background: A bachelors degree in business marketing communication or a related field can be advantageous although not always required.
Soft Skills: Strong interpersonal skills adaptability patience in teaching and the ability to handle objections effectively.
Certifications: Any relevant certifications in sales training or the insurance industry can be a plus.
In summary this role requires a hybrid professional who combines sales expertise with the ability to educate and train. Such a professional should be adept at both understanding and communicating the technical aspects of a service as well as its practical applications in the context of the insurance industry.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location experience job related skills and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
National Pay Range
$57918 $80100 USD
Hiring In:
United States: AZ CA FL GA NH IL KY MA MI NC NM TN VA
Life at Agero:
At Agero youll find a workplace where your unique perspective is not just welcomed its celebrated. We believe that our differences make us stronger and were committed to creating an environment where every employee feels a sense of belonging. If youre looking for a company that values your individuality provides opportunities for growth and champions open communication Agero is the place for you. Join our team and help us drive the future of driver assistance while experiencing a workplace where you can truly thrive.
Benefits Built for Wellbeing:
Ageros innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote wellbeing encourage personal development and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare dental vision disability life insurance and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- WorkLife Balance: Flexible time off paid sick leave and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year paid sick leave and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through lifes milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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