IT Support Specialist
IT Support Specialist
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Job Description
Details:
Stefanini Groupis looking for aIT Support Specialist for a globally recognized company! For interested applicants click the apply button or you may reach out Micah Andres at / for faster processing. Thank you!
Who we are
Stefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia.
What will you do
- Supporting IT equipment in large corporate environment
- Desktop/laptop tech support (Mac and PC)
- Windows 10/11 operating systems
- Support mobile devices printers scanners wireless VPN etc.
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain repairs spare parts and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the clients ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup restoration and migration of user data
- Smart Hands support with networking server and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after-hours support needs
- May provide Executive support
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned
What do you need to succeed
- Experience supporting Mac OS Windows OS Microsoft Office Smart Phones AV Conferencing Systems Printers and PC hardware
- Able to uphold a positive attitude at all times even under stressful conditions
- Experience supporting remote facilities and users
- Excellent verbal and written communication skills
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with minimal supervision
- Ability to walk bend stand for long hours and lift equipment up to 50 pounds
- Ability and willingness to learn new technologies
- High School Diploma (required)
- Deskside / Desktop / End User Computer experience ideally in a corporate environment
- Proven ability to handle challenging rapid-response user support
- Proven ability to balance prioritize and organize multiple tasks
Desired Characteristics
- A Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma
Details:
- Promote customer first approach with all interactions.
- Provide 1st Level technical support and expertise to end-users across all areas of Technology service delivery (desktop applications network information management) including the installation and configuration of hardware software and peripheral devices.
- Identify prioritize and resolve support problems by providing telephone-based in-person hands-on and/or remote support (incident management).
- Management and ownership of problems through to resolution.
- Proactively analyze groups of support requests to determine the root causes (problem management) and implement revised work practices to address.
- Classify log and maintain records for all issues requests and changes track until resolution
- Develop maintain and continuously review support procedures and other end-user documentation.
- Liaise with support groups external vendors and/or other stakeholders to ensure support requests are resolved within SLA.
- Consult and liaise with relevant system owners and subject matter experts to develop an understanding of the current and future environment and underpinning business processes.
- Proactively build and maintain relationships with internal and external suppliers of services.
- Contribution and preparation to the preparation of Technology Department information bulletins for staff.
- Other activities and projects as determined by the needs of the organization identified by the Service Delivery Manager.
- User and group administration within Office 365 and SharePoint Online.
- Assist in the maintenance of asset registers of office technology equipment and software licenses.
- Manage the build and provisioning of devices as required.
Minimum 3 years experience in a similar role within a complex organization. - Proven experience in delivery of a high level of customer service
- Demonstrated broad knowledge of ICT environments (including operating systems network infrastructure desktop and cloud based applications telecommunications).
- Demonstrated experience using MS Office Suite of products including Word Excel and PowerPoint at an Advanced level.
- Office 365 and SharePoint Online administration experience.
- Operational experience at similar events (Desirable).
- Effective communication skills (written and oral).
- Proven problem solving / trouble shooting skills.
- Ability to work with a team and independently.
- Flexibility when faced with ambiguity or constant change.
- Experience of providing support activities with a technology or events field (desirable).
- Excellent ability to work under pressure.
- Hold a current and valid Drivers license.
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Required Experience:
Unclear Seniority
Employment Type
Contract
Key Skills
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