Systems Engineer (AV and Event Operations Specialist)

Visa Corporate Technology Support has embarked on a significant transformation rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy we are aligning operational functions into a single area focused on providing worldclass support. The AV and Event Operations Specialist plays a crucial role in both audiovisual (AV) operations and event support. This position supports the Senior Event Operations Specialist and the Lead Events and Video Production Specialist in ensuring seamless AV and event operations. The AV and Event Operations Specialist handles logistical details provides onsite support and ensures that all aspects of AV and events run smoothly and efficiently.

This role places the successful candidate at the forefront of enduser interactions and requires technical versatility strong customer service skills and the ability to work efficiently in a dynamic fastpaced environment. This position reports to the AV Operations Manager L2 Global Support.

Key Focus Areas:

• Exceptional Customer Service: Actively engage with end users ensuring their issues and requests are addressed with professionalism empathy and efficiency.
• Proactive Problem Solving: Identify issues before they escalate using strong analytical and diagnostic skills to minimize downtime and ensure highquality service delivery.
• Technology Optimization: Continuously refine and improve support processes adopt best practices and seek opportunities to enhance the enduser computing environment.

Key Responsibilities:

AV Operations:

• Setup and maintain AV equipment including cameras microphones lighting and projectors.
• Manage live streaming and video production elements ensuring smooth and uninterrupted streaming.
• Troubleshoot AV issues in realtime during events and meetings.
• Ensure AV equipment is regularly maintained and updated to the latest standards.

Event Planning and Support:

• Assist in the development of detailed event plans timelines and checklists.
• Coordinate logistics including vendor arrangements equipment setup and transportation.
• Assist in the preparation and management of event budgets.
• Help with site visits and inspections to evaluate venues and ensure they meet event specifications.

Vendor and Venue Coordination:

• Liaise with vendors for services such as catering audiovisual equipment and event staffing.
• Coordinate with venues to ensure all logistical requirements are met including seating arrangements lighting and AV setups.
• Ensure all necessary permits and licenses are obtained for events.

Logistical Execution:

• Assist with the setup execution and breakdown of events ensuring all elements are executed according to plan.
• Provide onsite support during events handling technical and operational tasks.

Stakeholder Communication:

• Communicate effectively with internal teams vendors and venues to ensure alignment and support for events.
• Provide regular updates to the Senior Event Operations Specialist and Lead Events and Video Production Specialist on event progress and any potential issues.
• Conduct preevent briefings with stakeholders to review event plans and address any concerns.

PostEvent Analysis:

• Assist in conducting postevent evaluations gathering feedback from stakeholders and attendees.
• Identify areas for improvement and suggest changes to enhance future events.
• Help prepare detailed reports on event performance including metrics on attendance engagement and technical performance.

Skills:

Event Planning and Coordination:

• Experience in event planning and operations with a focus on logistical coordination.
• Strong organizational and multitasking abilities to manage multiple tasks simultaneously.
• Ability to develop detailed event plans and timelines ensuring all logistical elements are covered.

Technical Proficiency:

• Technical skills with AV equipment and live streaming platforms (YouTube Live Facebook Live Twitch Zoom Microsoft Teams).
• Familiarity with video production tools and software (Adobe Premiere Pro Final Cut Pro).
• Understanding of industry standards such as:
  • Video Codec Standards: H.264 H.265
  • Audio Standards: AAC Dolby Digital
  • Streaming Protocols: RTMP HLS DASH
  • Resolution Standards: HD Full HD 4K

ProblemSolving and Adaptability:

• Strong problemsolving skills and attention to detail.
• Ability to manage highpressure timesensitive tasks with a calm and strategic approach.
• Adaptability to handle unexpected challenges and changes during events.

Communication and Interpersonal Skills:

• Effective communication and interpersonal skills to liaise with stakeholders at all levels.
• Ability to build and maintain strong relationships with vendors venues and internal teams.
• Strong teamwork skills to support and collaborate with other event team members.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications
Associate: Minimum of 6 months of work experience or a Bachelors Degree

Preferred Qualifications
Associate: 2 or more years of work experience
Bachelors degree in Event Management Communications Media Production or a related field.
Minimum of 2 years of experience in AV operations and event support.
Proven track record of supporting successful events and delivering highquality results.
Experience with live streaming and video production is a plus.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime