Senior Systems Engineer

The Cloud Advancement Team (CAT) is a highly dynamic technically advanced group focused on enabling customers transition to hyperscaler cloud environments such as AWS Azure and GCP. Whether supporting netnew deployments or migrating existing services CAT ensures optimal performance across infrastructure layers. This team serves as the frontline for system performance and hardware validation within the hyperscalers driving innovation in server SKUs (CPU memory storage) working with Azure on integration issues and collaborating with internal teams to ensure the service is scalable and supportable.  

CAT is not a traditional operations or tickethandling team; instead its a hybrid group with deep engineering focus. The team is responsible for designing and validating hardware configurations developing automation for deployment and debugging complex infrastructure issues across hyperscale environments. Every day brings a new challenge from scaling deployments to investigating deep systemlevel bugs making this team ideal for problem solvers and cloudsavvy engineers.  

What you get to do in this role:

• Collaborate with cloud providers (Azure AWS GCP) to support migrations and new deployments.  
• Design test and validate new server SKUs in partnership with Technical Account Managers and engineering teams.  
• Work closely with QE and System Engineering to debug cloud service issues identifying root causes and working with providers like Azure for resolution.  
• Automate server deployment and scaling processes using tools such as Puppet Ansible and Git.  
• Troubleshoot and resolve tier3 customer performance issues with a strong emphasis on debugging and root cause analysis.  
• Act as a technical point of contact for hyperscaler integration issues particularly for database nodes and performance validation.  
• Balance shortterm customerdriven priorities with longterm capacity planning and automation improvements.  

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.  
• Typically requires a minimum of 5 years of related experience with a Bachelors degree; or 3 years and a Masters degree; or a PhD without experience; or equivalent work experience.  
• Strong handson experience with at least one major hyperscaler (GCP preferred; AWS and Azure also valuable).  
• Proficient in Linux system administration and debugging.  
• Experience with infrastructure automation tools (Puppet Ansible).  
• Solid scripting and automation skills with a developer mindset.  
• Familiarity with Git and codebased deployment workflows.  
• Ability to work in a fastpaced environment where priorities shift frequently.  
• Excellent problemsolving skills curiosity and ability to work without a predefined solution path.  

Nice to Have:  

• Knowledge of ServiceNow platform.   
• Background in performance engineering or database systems.  
• Experience with cloudbased backup and disaster recovery integrations. 

GCS25  

For positions in this location we offer a base pay of $126700 $215400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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