Sales Support Jobs in Amman

Creates and maintains all user accounts and access rights Receive and log problem calls or service requests with minimum delay Attempt to resolve as many problems calls or service requests on initial contact Perform tasks related to scheduled service requests, including equipment More...

Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem.

Evaluates system potential by testing compatibility of new programs with existing programs. Evaluates expansions or enhancements by studying work load and capacity of computer system. Achieves computer system objectives by gathering pertinent data; identifying and evaluating optio More...

Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Troubleshoot and resolve issues with software or hardware. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Sup More...

Respond to incoming cases of client services department as backup during peak times. Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development. Conduct extensive troubleshooting of backend databases and identify root cause of data More...

Support loyal customers of ZenHR across all platforms Partner with our customers to effectively answer inquiries through various channels (Phone calls, Emails, Live Chat, Social Media, Zoom calls, and in-person). Responding promptly to customer inquiries within the agreed SLA&rsq More...

Coordinate closely with the hub-based protection coordinators and Amman-based protection program manager on overseeing the day to day implementation and progress of the PSS program activities at the and partners WGSSs and mobile services. Provide direct technical guidance and suppo More...

Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system Prov More...

Works with the Academy management/Project & course managers/Business development team in identifying resourcing needs/gaps and responsible for closing any resourcing gaps across the region and across subject matter expertise. Expands network across the region to widen the Acade More...

Analyze support operational processes and recommend improvements. Analyze transactional data to align with knowledge improvement, TNA, FAQs, Best practices. Work closely with different departments to assist support agents operation. Team scheduling and staffing recommendations ba More...

This role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level. Trilogy takes pride in its customer support quality and makes sure customer More...

Manage the team of CHVs and their activities and organize the day-to-day work. This is done through weekly meetings and regular phone calls and visits. Manage the financial transactions of the PSS activities: ensuring the budget is accurate and spending follows the budget. Support More...

Continuously track and monitor the ATMs service and take appropriate and immediate corrective actions. Reallocate ATMs and ensure all operate well. Install new ATMs and activate related systems. Ensure functionality of used ATMs and continuity of bank processes in case of conting More...

The successful applicant will: Support in developing social-first creative ideas, concepts and assets for PwC’s Middle East media handles, producing high-quality, visually engaging designs and maximising the use of creative social formats available on each platform. Work with More...

Diagnose, troubleshoot and repair technical issues. Log, prioritize and manage several issues at once. Track issues and respond in good and reasonable timing. Communicate with internal HW/SW teams either via phone or email to Diagnose and fix the issues. Prepare RCA and CRF f More...

Manage information technology and computer systems Plan, organize, control and evaluate IT and electronic data operations Design, develop, implement and coordinate systems, policies and procedures Ensure security of data, network access and backup systems Identify problematic ar More...

Excellent knowledge in Helpdesk support. Good knowledge in Switching & Routing with different venders such Cisco, HP, Juniper... Good knowledge in Windows Servers , manage users via active directory and build security by group policy management. Managing windows hyper V deplo More...

Working with customers to understand their technical issues and prioritize their top tickets in rank order Providing escalation communications for customers on existing or new top tickets (e.g., showstoppers) For those top tickets, providing a higher level of insight for customers More...

About the job Certify IT is looking for a driven and detail-oriented Customer Support Executive with fluent American accent to join our growing team. In this role, you will be responsible for providing exceptional customer service to our clients via email, phone, and chat. As a More...

Resolve customer inquiries via live chat in a timely and professional manner. Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers. Educate customers on Deriv products and services, communicate complex concepts to a diverse More...