Crossover for Work

A vice president of customer service is responsible for managing all aspects of customer support and service. The vice president develops the organization's customer service strategy and manages the overall performance of people and processes to achieve the highest levels of custo More...

Review financial reports and processes for quality Dive deep to identify the root cause of any quality failure Develop simple solutions that fix the failure Write clear coaching documents that ensure highest quality outputs

You will not be making any decisions based primarily on saving money. This is a strategic technical design position that provides clear leadership for our engineering organization to execute on. You will not participate in daily scrum meetings, making low-level decisions, performin More...

Taking ownership of SQLs from account managers and progressing those opportunities towards close/won, i.e. signed contracts Driving pipeline velocity through predictive customer contact and interactions Forecasting and tracking sales stages in Salesforce and other tools to ensure More...

Taking ownership of SQLs from account managers and progressing those opportunities towards close/won, i.e. signed contracts Driving pipeline velocity through predictive customer contact and interactions Forecasting and tracking sales stages in Salesforce and other tools to ensure More...

Put knowledge at the center of the organization. We want our knowledge base to drive agent training and answer all customer questions before they are even asked. You will lead both the human writing team and the AI team that directs our Autobot. The Autobot currently solves 30% of L More...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings More...

Making important decisions. Our customer support organization is an efficient machine capable of handling hundreds of products, thousands of support tickets per week, and tens of thousands of customers worldwide. Your job is to make sure the engine runs smoothly.Ability to understan More...

Making important decisions. Our customer support organization is an efficient machine capable of handling hundreds of products, thousands of support tickets per week, and tens of thousands of customers worldwide. Your job is to make sure the engine runs smoothly. Ability to under More...

Designing the whole architectural solution. Our CTO team defines the building blocks and key technologies to use, while our architects turn that design into actionable release specifications Participating in daily scrum meetings or providing day-to-day direction to an engineering t More...

Taking ownership of SQLs from account managers and progressing those opportunities towards close/won, i.e. signed contracts Driving pipeline velocity through predictive customer contact and interactions Forecasting and tracking sales stages in Salesforce and other tools to ensure More...

Each week you will have a different design problem to work on and a technical spec to create products with distinct tech stacks and business domains. You will uncover the “high-order bit” decisions by interviewing other technical leads, analyzing the data structures and More...

Each week you will have a different design problem to work on and a technical spec to create products with distinct tech stacks and business domains. You will uncover the “high-order bit” decisions by interviewing other technical leads, analyzing the data structures and More...

In this role, you will be the first point of contact with our Customers for the Sales Organization. They will train you to perform different tasks that fall under this role. You might have a Discovery Call, Qualify a prospect or even close the deal on one call. You might be talking ab More...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings More...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings More...

Identifying patterns in complex systems and finding ways to make them 10x simpler Making important decisions that specify how to systematically optimize cloud resource consumption, simplify architecture, and improve the quality of the product simultaneously Distilling those decisi More...

In this role, you will develop deep specialization into a specific area of cloud cost optimization (Storage, Databases/Data Stores, Containers, etc.). Then, you'll take that knowledge and explore the existing data structures and architecture to determine how CloudFix solves proble More...

Each week you will have a different design problem to work on and a technical spec to create products with distinct tech stacks and business domains. You will uncover the “high-order bit” decisions by interviewing other technical leads, analyzing the data structures and More...

This role will expose you to various technologies and force you to acquire and apply new technical skills, thus acting as a launchpad towards a successful career as a CTO. You will fast-track your learning by diving deep into the software systems for the education industry to underst More...