Technical Support Sp....
Technical Support Specialist
Posted on :
28-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 739242
- Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution
- Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system
- Provide tier 2/3 functional and technical support on eXplorance software solutions
- Configure and implement new functionality in the eXplorance software solutions
- Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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