Application Support Analyst Jobs in Jordan

Wowing customers by solving new and complex problems proactively. Drawing on your DevOps knowledge and experience and existing knowledge of AWS, Docker, and Kubernetes to discover the root cause of our customers’ most challenging issues. Building on your existing technical c More...

About the job As a Client Support Executive at Deriv, you and your team will be at the forefront of handling customer inquiries and concerns about our products. Your excellent communication skills and strong Deriv product knowledge will be put to the test as you work closely wi More...

- Provide support and troubleshooting services to our ERP clients. - Familiar with Basic ERP modules sales, purchase, inventory, and accounting. - Work closely with the team to understand ERP software functionality and identify issues. - Provide a high level of customer service exp More...

1-2 years of relevant experience, ideally with a professional services firm. We also consider freshers candidate who shows A genuine interest in technology. Experience in Tier 1 or Tier 2 helpdesk support Supporting PC and Mac software/hardware, peripherals Hardware and software More...

2 to 8 years of experience in a related job function. Must have hands on experience in AS/400 technologies using RPGLE, CLLE, SQL400, DB2/400. Must have Equation support experience in Equation modules End of Day, Equation Lending etc. Understanding of Payment and postings in Equa More...

. He/she provides dedicated integration support for all types of merchants. . Develops subject matter expertise in one or more payment services and handles escalations related to those services. . He/she manages high severity incidents till resolution. . He/she can deal with ambiguity More...

Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus software to ensure security at the user l More...

IT technical support officers monitor and maintain the computer systems and networks of an organisation. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person More...

Drafting, checking, and approving financial reports for partner organizations, ensuring the respect of and compliance with procedures based on financial and HR policies as well as donor rules. Facilitate the monthly review of financial documentation by Compliance department and lia More...

Creates and maintains all user accounts and access rights Receive and log problem calls or service requests with minimum delay Attempt to resolve as many problems calls or service requests on initial contact Perform tasks related to scheduled service requests, including equipment More...

Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem.

Evaluates system potential by testing compatibility of new programs with existing programs. Evaluates expansions or enhancements by studying work load and capacity of computer system. Achieves computer system objectives by gathering pertinent data; identifying and evaluating optio More...

Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Troubleshoot and resolve issues with software or hardware. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Sup More...

Respond to incoming cases of client services department as backup during peak times. Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development. Conduct extensive troubleshooting of backend databases and identify root cause of data More...

Support loyal customers of ZenHR across all platforms Partner with our customers to effectively answer inquiries through various channels (Phone calls, Emails, Live Chat, Social Media, Zoom calls, and in-person). Responding promptly to customer inquiries within the agreed SLA&rsq More...

Coordinate closely with the hub-based protection coordinators and Amman-based protection program manager on overseeing the day to day implementation and progress of the PSS program activities at the and partners WGSSs and mobile services. Provide direct technical guidance and suppo More...

Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system Prov More...

Works with the Academy management/Project & course managers/Business development team in identifying resourcing needs/gaps and responsible for closing any resourcing gaps across the region and across subject matter expertise. Expands network across the region to widen the Acade More...

Analyze support operational processes and recommend improvements. Analyze transactional data to align with knowledge improvement, TNA, FAQs, Best practices. Work closely with different departments to assist support agents operation. Team scheduling and staffing recommendations ba More...

This role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level. Trilogy takes pride in its customer support quality and makes sure customer More...