Ensure your are knowledgeable of all spa services, products and treatments so that you can train spa therapists under your control
Ensure spa team members are aware of company health and safety procedures; making sure you report any oberseved safety issues or accidents to spa management
Assist the spa manager as and when required in the hiring, training and motivation of spa staff
Conduct checks on both treatment rooms and wider areas of the spa to ensure it's clean, tidy and well stocked with products and provisions.
Conduct pool testing and checks on other services such as jacuzzi, sauna and notify engineering and maintenance staff of any maintenance issues
Motivate therapists and ensure they have the confidence and skill set to promote and sell spa services and retail spa products. Typically you'll be working to retail targets that are a percentage of revenues raised
Be on hand to deal with any customer issues; typically if any issues arise you'll be first port of call and direct contact for clients
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