IT SpecialistHelp De....
IT SpecialistHelp Desk Support
Posted on :
21-03-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-03-2024
Job Description
Req ID : 2650366
We are a dynamic and rapidly growing company operating in the Talent Acquisition and Workforce Management Space. Our team is spread across different geographic locations. We are looking for an experienced IT Specialist/Help Desk Support to join our team and provide comprehensive technical support to both our internal and offshore teams.
Responsibilities:
• Provide timely technical support to resolve hardware software and network issues for internal and offshore team members.
• Troubleshoot and resolve ITrelated problems via phone email chat IT ticketing system or remote assistance tools.
• Install configure and maintain computer hardware software and peripherals.
• Collaborate with the client IT team and RVP Leadership to implement and maintain IT policies procedures and documentation.
• Assist in managing and maintaining IT infrastructure including servers networks and security systems.
• Conduct user training sessions and create documentation to empower users to troubleshoot common IT issues independently.
• Stay uptodate with the latest IT trends and technologies to continuously improve our IT support services.
Basic Requirements:
• Bachelor's degree in Information Technology or equivalent experience will be considered in lieu of a degree.
• A minimum of 5 years of proven experience in a similar IT support role preferably in a remote setting.
• Strong understanding of IT systems networks and hardware/software troubleshooting.
• Excellent communication skills both verbal and written.
• Ability to work independently and collaboratively in a remote team environment.
• Proficiency in remote assistance tools and IT ticketing systems.
Preferred Requirements:
• IT certifications such as CompTIA A Network or Microsoft Certified IT Professional (MCITP).
• Experience supporting teams across different geographic locations.
• Familiarity with cloudbased services (e.g. AWS Microsoft Azure Google Cloud Platform).
• Knowledge of ITIL framework and best practices.
• Experience with cybersecurity practices and tools.
• Strong problemsolving skills and attention to detail.
Other Job Details:
• Location: This is a remote position based in the Philippines. Candidates must be located in the Philippines and authorized to work.
• Time: The candidate should be willing to work EST hours and accommodate occasional afterhours support.
• We offer competitive compensation and benefits packages paid vacation opportunities for professional growth and a dynamic work environment.
RVP Consultants is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender national origin sexual orientation age and disability status. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
