Datamatics Careers- Philippines

Will provide inbound and outbound telephony. Will handle full benefit verification with patient insurance. Will provide information back to client and document. Will communicate relevant information to Client Patient Access Service Team (PAS)Will provide follow up with Specialty Pharm More...

Responsibilities:1. Respond promptly and accurately to customer inquiries via inbound/Outbound call channels.2. Assist customers with product information account inquiries order status billing questions and general support issues.3. Resolve customer complaints and issues effectively a More...

KEYS RESPONSIBILITIES:Supervise a team of CoordinatorsProvide domain knowledge and end to end service deliveryProvide insights to the leadership on any areas of improvement and manage change within the processResource management to ensure continuity of delivery and highquality service More...

JOB DETAILS: Server managementVOIP and Telecom systems managementInstalls upgrades repairs configures tests monitors optimizes and supports all LAN/WAN network hardware.Develops and maintains network and systems architecture documentation.Assists with developing testing and ma More...

Position summary : Recruit schedule and maintain independent contractorsfor customer experience projects. Provide coaching and assistance toevaluators. Manage projects statuses and ensure their timely and accuratecompletion.Position Requirements.1. Calling target customers & expla More...

JOB DETAILS: Network management Knowledge of handling Cisco Devices. Installs upgrades repairs configures tests monitors optimizes and supports all LAN/WAN network hardware. Develops and maintains network architecture documentation. Assists with developing testing and maintaining disa More...

Provide the first point of IT Support contact for all employees. Installing and configuring computer hardware operating systems and applications. Assisting staff or clients through a series of actions either face to face; email or over the telephone to help set up systems or resolve More...

Responsibilities:1. Performance Management: Clearly define goals and expectations for team members track their performance and offer regular feedback for continuous improvement.2. Training and Development: Conduct sessions and coaching to improve team members skills ensuring they can More...

Responsibilities:1. Respond promptly and accurately to customer inquiries via email chat or social media.2. Provide product information order status updates and other relevant inquiries.3. Resolve customer issues and complaints to enhance satisfaction.4. Handle customer requests such More...

Role SummaryAs the IT Support you will serve as the front line of technical support responsible for facilitating incoming calls and ensuring they are directed to the appropriate resources. This role will handle T1 escalations and T2 tickets resolve technical issues promptly and effici More...

Job DutiesMust be able to handle a call volume of 100 calls per day after trainingGeneral knowledge of Windows based applicationsMust have strong verbal communication skillsMust be able to think quickly and solve customer concernsAbility to operate independently with minimal supervisi More...

Key responsibilities:Provide inspired leadership for the organizationMake important policy planning and strategy decisionsDevelop implement and review operational policies and proceduresHelp promote a company culture that encourages top performance and high moraleOversee reporting pla More...

JOB DETAILS: Network management Knowledge of handling Cisco Devices. Installs upgrades repairs configures tests monitors optimizes and supports all LAN/WAN network hardware. Develops and maintains network architecture documentation More...

Responsibilities:Team Management:Lead and motivate teams to achieve daily and weekly targets.Provide coaching and guidance to team members on procedures and best practices.Delegate tasks effectively and ensure timely completion.Identify and address performance issues within the team.E More...

Key responsibilities:Review and audit recorded communications (call and transaction)Provide process recommendation(s) based on the QA top driversRecommend implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.Compile and anal More...

Proficient computer skills and experience with MS Office. Excellent communication (written and verbal) skills. Good comprehension skills Good documentation skills Previous call or contact center experience 3 6 months handling international voice account Flexible to work mul More...