Warehouse Operations Manager

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profile Job Location:

Lusaka - Zambia

profile Monthly Salary: Not Disclosed
Posted on: 1 hour ago
Vacancies: 1 Vacancy

Job Summary

Warehouse & Operations Manager Overview

Our client in the supply chain and logistics industry is looking for a proactive and hands-on Warehouse & Operations Manager to oversee daily warehouse functions and drive operational efficiency. This role is suited to a dynamic individual who thrives in a fast-paced environment and is willing to lead from the front.

The successful candidate will play a key role in managing inventory coordinating logistics and enhancing customer satisfaction. This position requires a balance of operational leadership analytical thinking and strong interpersonal skills to ensure seamless warehouse operations and consistent service delivery.

A growing organization is seeking a proactive and hands-on Warehouse & Operations Manager to oversee daily warehouse functions and support operational efficiency. This role is ideal for a driven individual who thrives in a fast-paced environment and is willing to lead from the front.

The successful candidate will play a key role in managing inventory coordinating logistics and enhancing customer satisfaction. This position requires a balance of operational leadership analytical thinking and strong interpersonal skills to ensure seamless warehouse operations and excellent service delivery.

Key Responsibilities Warehouse Operations
  • Oversee all daily warehouse activities including inventory control quality assurance space management and logistics

  • Supervise goods receiving processes ensuring accuracy in quantity type and quality

  • Ensure all documentation complies with internal procedures and regulatory requirements

  • Manage loading and unloading of goods

  • Oversee order picking packing and dispatch processes

  • Maintain compliance with health and safety regulations

  • Drive operational efficiency and continuous improvement within warehouse processes

  • Support deliveries as required

Stock Control
  • Conduct regular physical stock counts and reconcile with inventory records

  • Ensure optimal stock levels to meet operational and customer demands

  • Implement effective stock rotation practices to minimize waste and maintain product quality

  • Collaborate with procurement and sales teams on stock planning and forecasting

  • Investigate and resolve stock discrepancies and variances

Customer Success & Stakeholder Management
  • Build and maintain strong relationships with customers to support retention and growth

  • Act as the main point of contact for orders and delivery coordination

  • Monitor and maintain customer success metrics and performance data

  • Identify opportunities to improve the customer experience and operational processes

  • Work cross-functionally with sales and marketing teams to enhance customer engagement

Requirements & Skills
  • Minimum of 3 5 years experience in warehouse operations and inventory management

  • Experience within consumer goods or hospitality-related industries is advantageous

  • Strong communication planning and organizational skills

  • Analytical mindset with a focus on process improvement

  • Ability to work across multiple departments in a deadline-driven environment

  • Self-motivated adaptable and able to manage competing priorities

  • Strong customer service orientation and interpersonal skills

  • Willingness to perform both operational and administrative duties

  • Physically capable of handling manual tasks including lifting inventory

  • Valid drivers licence (Class C1 preferred) with at least 2 years driving experience

  • Proficient in Microsoft Office (Outlook Word Excel) and inventory/CRM systems

Key Competencies
  • Leadership and team collaboration

  • Attention to detail and accuracy

  • Problem-solving and decision-making

  • Time management and multitasking

  • Customer-focused approach

Warehouse & Operations Manager Overview Our client in the supply chain and logistics industry is looking for a proactive and hands-on Warehouse & Operations Manager to oversee daily warehouse functions and drive operational efficiency. This role is suited to a dynamic individual who thrives in a...
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