Operations Hospitality Manager

Job Title: Operations & Hospitality Manager
Industry: Hospitality / Food & Beverage / Retail

Overview

Our client in the hospitality and food & beverage industry is seeking a dynamic hands-on Operations & Hospitality Manager to oversee and grow multiple retail and caf operations across more than one site.

This is a start-up phase role suited to an individual who thrives in building operations from the ground up-establishing systems training teams enhancing customer experience and driving operational excellence.

The successful candidate will combine strong operational discipline with creativity in hospitality food and retail environments.

1. Operations Setup & Systems Development

• Design and implement standard operating procedures (SOPs) across all sites

• Establish efficient front- and back-of-house workflows

• Implement POS systems stock control processes and reporting structures

• Ensure compliance with health safety and food handling standards

• Develop opening/closing procedures cash controls and daily reporting systems

2. Staff Recruitment Training & Management

• Recruit onboard and train staff across sites

• Build a strong service culture aligned with brand values

• Develop training manuals and continuous staff development plans

• Manage staff schedules performance and accountability

• Lead from the front particularly during early-stage operations

3. Menu Development & Product Offering

• Develop and refine caf menus with a focus on quality consistency and profitability

• Curate deli and retail product offerings aligned with target markets

• Cost menus and ensure appropriate margins

• Introduce seasonal specials and new product lines

• Maintain consistency in product quality and presentation

4. Stock Control & Inventory Management

• Implement and manage stock control systems

• Monitor stock levels wastage and shrinkage

• Conduct regular stock takes and reconcile variances

• Ensure optimal ordering cycles and stock turnover

5. Supplier & Procurement Management

• Identify negotiate and manage supplier relationships

• Source high-quality cost-effective products

• Develop local supplier networks particularly for fresh produce

• Ensure reliable and efficient supply chains

6. Financial & Performance Management

• Monitor daily weekly and monthly performance metrics

• Track sales costs and profitability

• Support budget management and target achievement

• Identify opportunities to improve margins and operational efficiency

7. Customer Experience & Brand Development

• Deliver a consistent high-quality customer experience

• Establish and enforce service standards

• Manage customer feedback and drive continuous improvement

• Support the development of brand identity and in-store experience

8. Multi-Site Coordination

• Ensure alignment and consistency across sites

• Travel regularly between sites as required

• Adapt systems for each site while maintaining overall standards

• Proven experience in hospitality retail or food & beverage operations

• Experience setting up or managing new businesses is highly advantageous

• Strong leadership and team development skills

• Excellent organisational and problem-solving abilities

• Financial acumen including budgeting and cost control

• Experience in stock management and supplier coordination

• Hands-on proactive and adaptable approach

• Self-starter who thrives in a fast-paced evolving environment

• Practical and solutions-oriented mindset

• Strong attention to detail

• Passion for food hospitality and customer experience

• Willingness to be on the ground and lead by example

• Fully implemented systems and SOPs across all sites

• Well-trained reliable teams operating independently

• Consistent product quality and service standards

• Controlled costs and effective stock management

• Strong supplier relationships established

• Growing customer base and positive brand reputation