Area Manager

JOB DESCRIPTION: AREA MANAGER (NORTHERN REGION)
Department: Sales Oil and Non-Oil Business
Reports To: Chief Operations Officer
Grade: G4
Appointment By: Manager Human Capital
Subordinates: None

• Participate in the development and implementation of operational strategies policies and procedures to ensure safe and efficient business operations.

• Develop targeted strategies for Partnership Assistants to improve sales performance against monthly and annual targets.

• Support continuous improvement initiatives to enhance operational effectiveness and profitability.

• Oversee daily operations across all outlets ensuring uninterrupted business activity.

• Manage human resources customer relations facilities support services and IT functions within outlets.

• Provide input to senior management on operational improvements and system enhancements.

• Ensure efficient dispatch and delivery of goods from suppliers to outlets in line with SLAs.

• Monitor sales performance across platforms to ensure operational consistency.

• Develop and maintain strong internal and external stakeholder relationships.

• Ensure continuous review and improvement of operational procedures.

• Enforce adherence to Standard Operating Procedures (SOPs) across all outlets.

• Ensure all facilities maintain valid operational licences and regulatory compliance.

• Conduct weekly stock-takes and compile accurate sales and stock movement reports.

• Submit consolidated stock reports to Finance and relevant departments.

• Monitor stock movements and ensure timely replenishment across all outlets.

• Maintain optimal inventory levels across all outlets.

• Ensure efficient replenishment scheduling and stock availability.

• Supervise merchandising teams to ensure effective product display and competitiveness.

• Inspect and verify oil tank deliveries and ensure proper sealing and compliance.

• Review laboratory results for all received oil batches to ensure quality standards are met.

• Supervise Partnership Assistants including task allocation training and performance monitoring.

• Address and resolve staff grievances and operational challenges promptly.

• Conduct performance evaluations and recommend improvement measures.

• Motivate teams to achieve optimal productivity and service delivery standards.

• Monitor attendance and ensure accurate timesheet submission for payroll processing.

• Coordinate and respond to operational emergencies including maintenance issues across all sites.

• Identify and report potential operational risks and external threats.

• Ensure compliance with all legal regulatory and internal operational requirements.

• Implement risk mitigation strategies aligned with business objectives.

• Promote and enforce high standards of safety and cleanliness across all outlets.

• Ensure compliance with occupational health and safety regulations.

• Develop and implement strategies to address customer complaints effectively.

• Support staff in building strong customer relationships.

• Train teams to improve customer satisfaction and service delivery standards.

• Prepare accurate daily weekly and monthly analytical performance reports.

• Provide data-driven insights to support management decision-making.

• Execute any additional lawful duties assigned by supervisors.

• Timely Stock Delivery: Ensure all outlets maintain required stock levels without shortages.

• Customer Service Excellence: Resolve complaints efficiently and improve service standards.

• Sales Improvement: Drive strategies that enhance sales performance and target achievement.

• Operational Advisory: Provide timely recommendations for operational improvements.

• Ad Hoc Duties: Execute additional assigned responsibilities effectively.

• Full Grade Twelve Certificate

• Bachelors Degree in Business Administration Marketing or related field

• Valid Drivers Licence

• Membership in a relevant professional body

• Minimum of 5 years post-qualification experience in a similar management role

• Strong industry and business knowledge

• Customer service orientation

• Negotiation and interpersonal skills

• Team leadership and collaboration

• Strong analytical and reporting abilities

• Ability to work under minimum supervision

The role requires proactive decision-making and the ability to operate independently within established policies and procedures.

Operates within established operational guidelines policies and commercial procedures to resolve issues effectively.

Errors may result in financial losses reputational damage and potential legal implications.

• Personal computer

• Company utility vehicle

• Mobile phone

• Financial resources (sales and petty cash management)

• Normal operational outlet conditions

• Moderate physical effort required

• Exposure to challenging customer interactions and operational machinery

Must comply with all health and safety regulations and promote a safe working environment for all employees and stakeholders.

Engagement with departmental heads line managers and staff across the organisation.

Interaction with customers suppliers regulators and other external stakeholders.