Senior Account Manager

Our client in the sales and marketing industry is looking for a Senior Account Manager to manage and grow key client relationships drive revenue growth and ensure high-quality service delivery within a dynamic ICT and telecommunications environment.

The Senior Account Manager will be responsible for managing and growing high-value client accounts strengthening long-term relationships and ensuring customers receive maximum value from ICT and internet services. The role requires a commercially driven professional with strong strategic thinking excellent communication skills and solid experience in telecommunications or ISP environments.

• Develop and maintain strong long-term relationships with key clients

• Act as the main point of contact for client queries escalations and service requirements

• Ensure high levels of customer satisfaction through proactive engagement and support

• Identify and pursue upselling and cross-selling opportunities within existing accounts

• Collaborate with internal sales teams to implement retention and growth strategies

• Monitor account performance and proactively address risks of churn

• Work closely with clients to understand their business objectives and align ICT solutions accordingly

• Develop tailored account strategies to support client growth and service optimisation

• Provide insights based on client data usage trends and market developments

• Ensure timely and efficient delivery of services in line with agreed service levels

• Coordinate with technical operations and support teams to resolve service issues

• Drive continuous improvement in service quality and customer experience

• Prepare regular reports on account performance sales activity and client feedback

• Use CRM systems to track interactions pipeline activity and account health

• Analyse data to identify trends risks and growth opportunities

• Stay informed on ICT ISP and telecommunications industry trends

• Monitor competitor activity and emerging technologies

• Share insights to support innovation and service improvements

• Bachelors degree in Business Marketing ICT or related field (preferred)

• Minimum of 5 years experience in account management or sales preferably within ISP or telecommunications environments

• Proven track record of managing high-value accounts and achieving revenue targets

• Strong understanding of ISP services including internet connectivity networking and cloud solutions

• Proficiency in CRM systems and Microsoft Office Suite

• Strong analytical and data-driven decision-making skills

• Customer-focused with a strong passion for building and maintaining relationships

• Strategic thinker with excellent problem-solving abilities

• Highly organised with strong attention to detail

• Strong communicator with confident presentation skills

• Team player who thrives in a fast-paced target-driven environment