Visa Submissions Officer

Recruitment Matters Africa Pvt Ltd

Job Location:

Harare - Zimbabwe

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for four well-spoken and organized candidates to join our clients team as a Visa Application Submissions Officer.

Salary and benefits:

Negotiable.

Job Description:

Handle day-to-day Visa Applications in compliance with Standard Operations Procedures greeting customers supporting completion and checking of applications obtaining biometric data and other documentation.
Following an established and defined filing and administration process guided by a computer-based system.
Ensure engagement with applicants provides a first-class service and positive customer experience.
Flag to VAC Management/Supervision applications that may give rise to concern.
Handle customer complaints an assertively and efficiently.
Handle problem customers assertively and diplomatically.
Support the provision of healthy and safe working environment through good personal and team practices.
Support VAC initiatives to support the ongoing improvement of business performance.
Support colleagues to develop and implement continuous improvement initiatives.

Skills:

Fluent in English and with good written English communication skills with the ability to articulate complex situations into precise and easily understandable language.
Excellent personal time management.
A can-do attitude and willingness to go the extra mile when required.
Strong team working capabilities and effective interpersonal skills.
Organized able to cope effectively under pressure and undertake many concurrent tasks.
Self-motivated.
Patient professional and with a stable personality.
Assertive and adaptable.
Supportive of the Company Values of Integrity Respect Professionalism Innovation and Commitment .

Previous Work Experience:

Demonstrable experience in a customer service role engaging direct with the public.
Working in a fast-paced and at times highly pressured environment.
Experience of working in a collaborative team environment.

Qualifications:

Administration Degree or related qualification.
Competent technology skills particularly with MS Office.

We are looking for four well-spoken and organized candidates to join our clients team as a Visa Application Submissions Officer. Salary and benefits: Negotiable. Job Description: Handle day-to-day Visa Applications in compliance with Standard Operations Procedures greeting customers support...