Customer Quality Support
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Role
This role provides primary support to the Customer Quality & Technical Support (CQTS) team acting as a key liaison between manufacturing operations and customers. The focus is on ensuring overall customer satisfaction by meeting quality standards regulatory requirements and customer expectations while also providing technical support and assistance as required.
Key Responsibilities
- Assist with investigating customer quality inquiries complaints and non-conformances supporting timely resolution
- Monitor and maintain product quality and process compliance through audits metrics and data analysis
- Conduct fracture analysis of bottles and prepare detailed technical reports to document findings
- Support continuous improvement initiatives through root cause analysis and corrective actions
- Liaise directly with customers when required and support the broader CQTS team
- Support new product trials and development activities
About You
- 35 years experience in a similar quality support role
- Experience within an FMCG environment with glass manufacturing experience highly regarded
- Sound knowledge of quality systems and tools including root cause analysis
- Highly self-motivated with the ability to manage multiple priorities in a fast-paced environment
- Strong data analysis skills and the ability to work effectively within a team
How to Apply
Click on APPLY NOW.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
At Orora, we believe our packaging touches lives. Together we deliver on the promise of what's inside.
