Customer Service Systems Analyst

• Drive smarter and more seamless customer experiences by developing and maintaining the systems that support them.
• Use your systems expertise to shape how our community connects with the City of Coffs Harbour.
• Lead impactful improvement projects that make customer service easier faster and better for everyone.

About the role

As our Customer Service Systems Analyst youll supercharge the systems and processes that sit at the heart of our customer experience leading smart impactful improvements that boost service outcomes and empower the City with stronger more effective information management.

The role supports internal stakeholders by empowering them in the effective use of systems by providing technical advice and support resolving system functionality issues and facilitating system training.

It also contributes to corporate reporting system auditing and stakeholder liaison including working with software providers to ensure system reliability and optimisation.

About you

You will be a qualified Information Systems professional with practical experience in information management or customer request systems backed by strong project planning and analytical skills to drive system and process improvements. Youll bring the ability to scope deliver and optimise business systems and processes while communicating effectively with and supporting stakeholders across the organisation.

Whats on offer

• Competitive Salary (from $87120) depending on your capabilities and experience 12% superannuation
• Permanent Full Time 35 hours per week
• Brand new office location at Yarrila Place!
• Flex time flexible work arrangements and generous leave entitlements!
• Numerous benefits as outlined here!

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the Citys opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSWs most beautiful regions. Check out the benefits of living on the Coffs Coast

Hear from our General Manager Murray Muz Wood on why a career at the City may be right for you!

Want to chat

Please reach out to Chloe Woodgate Group Leader Engagement on or via phoneto discuss the role in more detail.

If you have any queries around or require specific assistance or adjustments with any aspect of the application/recruitment process please reach out to our Talent Acquisition Team via email at

Want to apply

The application process and further details including the Position Description can be found below.

Applications are to be submitted by 9pm (AEST NSW) on the advertised closing date.

The City of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds regardless of race religion nationality gender sexual orientation age veteran or disability status.