Service Manager

Recruitment Matters Africa Pvt Ltd

Job Location:

Harare - Zimbabwe

Monthly Salary: Not Disclosed

Posted on: 06-11-2025

Vacancies: 1 Vacancy

Job Summary

Our client is seeking a highly skilled Service Manager to lead and develop a profitable customer-focused service department. The ideal candidate will have a proven record of running efficient service operations driving profitability through strong leadership process optimization and exceptional customer support.

Salary and Benefits:

Negotiable.

Main Responsibilities:

Oversee daily operations in the workshop and field ensuring timely accurate and high-quality repairs with minimal rework.
Manage profitability of the service division including labour consumables lubricants sublets and bought-outs (excluding spare parts).
Position the service department as a key profit generator and a primary reason customers choose the companys products.
Build and maintain strong relationships with suppliers for technical support training and warranty coordination.
Develop and mentor technicians from apprentice to lead level ensuring continuous skills growth.
Ensure strict compliance with health and safety standards across all service operations.
Oversee all service administration and job invoicing ensuring accuracy and timeliness.
Build strong relationships with customers to establish trust and position the company as their preferred service provider.
Identify and introduce new service offerings to increase revenue and optimize resource utilization.
Monitor and analyze service KPIs using insights to drive performance improvements and departmental profitability.

Key Skills:

Proven ability to manage a profitable service operation.
Strong leadership and people development skills.
Excellent technical understanding of machinery equipment or related products.
Exceptional organizational and problem-solving abilities.
Strong customer relationship management and communication skills.
Analytical mindset with experience in KPI tracking and performance management.
Proficiency in service administration systems and reporting tools.
Knowledge of health and safety practices within a service environment.

Qualifications:

Bachelors degree or diploma in Mechanical Engineering Industrial Engineering or a related field.
7 10 years experience in a service management role within a first-class distributor or equipment industry.
Proven track record of improving profitability and operational efficiency.
Technical and commercial understanding of service operations including labor and sublet management.

Salary and Benefits:

Negotiable.

Main Responsibilities:

Oversee daily operations in the workshop and field ensuring timely accurate and high-quality repairs with minimal rework.
Manage profitability of the service division including labour consumables lubricants sublets and bought-outs (excluding spare parts).
Position the service department as a key profit generator and a primary reason customers choose the companys products.
Build and maintain strong relationships with suppliers for technical support training and warranty coordination.
Develop and mentor technicians from apprentice to lead level ensuring continuous skills growth.
Ensure strict compliance with health and safety standards across all service operations.
Oversee all service administration and job invoicing ensuring accuracy and timeliness.
Build strong relationships with customers to establish trust and position the company as their preferred service provider.
Identify and introduce new service offerings to increase revenue and optimize resource utilization.
Monitor and analyze service KPIs using insights to drive performance improvements and departmental profitability.

Key Skills:

Proven ability to manage a profitable service operation.
Strong leadership and people development skills.
Excellent technical understanding of machinery equipment or related products.
Exceptional organizational and problem-solving abilities.
Strong customer relationship management and communication skills.
Analytical mindset with experience in KPI tracking and performance management.
Proficiency in service administration systems and reporting tools.
Knowledge of health and safety practices within a service environment.

Qualifications:

Bachelors degree or diploma in Mechanical Engineering Industrial Engineering or a related field.
7 10 years experience in a service management role within a first-class distributor or equipment industry.
Proven track record of improving profitability and operational efficiency.
Technical and commercial understanding of service operations including labor and sublet management.