Senior Executive WFM
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Real-Time Analyst (RTA) is a key member of our WFM team responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management excellent analytical skills and the ability to make on-the-spot decisions to enhance operational efficiency.
Key Responsibilities: Real-Time Monitoring: Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs).
Identify and react to deviations from schedules including absenteeism adherence and unexpected volume fluctuations.
Qualifications :
Bachelors degree
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Corporate Paralegal
- Freelance
- General Management
- Law Enforcement
- Conveyancing Paralegal
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
