Senior Executive WFM
Senior Executive WFM
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Real-Time Analyst (RTA) is a key member of our WFM team responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management excellent analytical skills and the ability to make on-the-spot decisions to enhance operational efficiency.
Key Responsibilities: Real-Time Monitoring: Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs).
Identify and react to deviations from schedules including absenteeism adherence and unexpected volume fluctuations.
Qualifications :
Bachelors degree
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
