The Rank Group
About The Rank Group
Who are Rank Group? We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming. Where are we based? Maidenhead We're in the heart of the town centre, just sat off the M4 and within walking distance of the train stations, shops and restaurants. Our Maidenhead office is better known as being our Support Hub and is home to many of our different teams including; IT, Finance, Digital, HR & Marketing. Sheffield Our Customer Solutions Hub is located on the picturesque part of town, known as Victoria Quays. Since opening in 2016, investment in the latest technology has helped this state-of-the-art customer contact centre really take shape to become the multi-award-winning centre of excellence it is today. Expansion has naturally occurred, and the hub is now home to teams within customer service, fraud & payments, VIP, customer experience and enhanced due diligence. Gibraltar Digital delivery is what our Gibraltar office is all about. Its where the Digi Ops, Product & Marketing Brand teams make it all happen as a cohesive unit; collaborating very closely with Customer Operations in the UK. The beautiful offices, set right on top of the Marina, are stunning setting for some of our best digital talent to create and execute ideas to keep our digital offering competitive in a tough market. Why would you not want to work here?! Our Values Rank is made up of enthusiastic and committed individuals, who have a desire to deliver the best experience for our customers. Service: We start with the customer. We do everything in our power to deliver special service every time Teamwork: We pull together across brands, channels and locations to perform at our very best Ambition: We challenge the way we do things and explore new ways to excite and entertain our customers and outshine the competition Responsibility: We understand our responsibility to all in our communities. We act with the highest integrity and honesty in everything we do Solutions: We act positively to get to the heart of problems quickly and find ways to solve them
340 Job openings in The Rank Group
As a Food & Beverage host youll be at the forefront of it all making our customers feel welcome creating an atmosphere that leaves them wanting more. Youll gain the knowledge and skills to present our menus confidently & effectively providing a first-class customer service to More...
As an F&B Team Leader your role is pivotal in orchestrating the seamless delivery of food and beverage services that not only meet but exceed customer expectations. Your leadership will inspire a team to uphold the highest standards of professionalism and efficiency ensuring every More...
Reporting into the CRM Transformation Manager the CRM Data Team Lead will oversee the performance and delivery of the CRM Data Team managing workforce planning task allocation and performance reviews. In this role the CRM Data Team Lead will coach and train team members whi More...
Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to concerned parties.Chargeback defence highlighting any observations made during this processPerform on-going due diligence review for customer card or personal More...
Grosvenor Casino Broad Street Birmingham B15 1AYAs a Receptionist your role is pivotal in setting the tone for our guests experience from the moment they step through our doors. Your welcoming smile enthusiastic greeting and genuine care are the first impression our customers hav More...
Are you passionate about transforming CRM operations through cutting-edge tools and technical excellence Were looking for a CRM Technical Specialist to take ownership of our Adobe Campaign platform and help elevate how we connect with our customers.Key Responsibilities:Build maintain More...
Competitive Salary - 13.06 / hourPaid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friendsPension and Life AssuranceCompany Sick Pay SchemeAccess to an E More...
Grosvenor Casino Sheffield (87 Duchess Rd Sheffield S2 4BG))We are looking for applicants to join our team of as a Trainee Croupier. Joining as a trainee Croupier opens an exciting career in the Casino industry with roles such as Senior Croupier Inspector Gaming Supervisor and ev More...
As a Bartender at Grosvenor Casino youll be at the forefront of it all ensuring our customers feel welcome and creating an atmosphere that leaves them wanting more. Youll have the knowledge and skills to present & make our drinks confidently & effectively providing a first-cla More...
Competitive Salary - 12.21 / hourPaid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friendsPension and Life AssuranceCompany Sick Pay SchemeAccess to an E More...
Passionate about Arabic cuisine Showcase your Middle Eastern culinary skills with us!As a Sous Chef youll play an integral role in the Kitchen balancing team dynamics culinary excellence financial responsibilities and leading in the head chefs absence. This position demands a culinary More...
Grosvenor Casino Northampton NN1 2LAAs a Receptionist your role is pivotal in setting the tone for our guests experience from the moment they step through our doors. Your welcoming smile enthusiastic greeting and genuine care are the first impression our customers have of our business More...
Grosvenor Casino Bolton BL3 5DJAs an Electronic Gaming Host your role is pivotal in creating an unforgettable experience for our customers youll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to More...
As part of the offshore Service Desk team you will be based in our Mauritius office. You will be delivering top-notch technical and customer support for remote and field based corporate staff in our global offices and remote support to colleagues in our Mecca Bingo and Grosvenor Casin More...
Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to concerned parties.Chargeback defence highlighting any observations made during this processPerform on-going due diligence review for customer card or pe More...
In the dynamic role of a Head Cashier your responsibilities stretch far beyond the processing of transactions. Your adept leadership at the cash desk is paramount requiring a steadfast adherence to the companys security measures while simultaneously prioritising customer satisfaction. More...
Mecca Bingo Hull HU6 7PE25 - 35 hour contractPaid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friendsPension and Life AssuranceCompany Sick Pay Sch More...
Main Accountabilities & Responsibilities:Report on product player and venue performance including analysis of KPIs stakes win and margin performanceDevelop a comprehensive reporting framework to enhance understanding of performance and drive improvementsIdentify trends and op More...
The Performance Analyst will sit within the Slots team working alongside the Regional Slots Managers to provide the necessary data and information to help grow the revenue through analysis of key products as well as highlighting opportunities and driving efficiencies.Main Accountabili More...
As an Electronic Gaming Host your role is pivotal in creating an unforgettable experience for our customers youll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests making them feel both val More...
