Soft Services Program Manager

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Performance Analysis & Metrics Management:

Analyze and report on existing soft services performance metrics across the APAC region

Identify gaps in current measurement systems and develop new KPIs and metrics where needed

Create and maintain performance dashboards for regular reporting to regional leadership

Conduct trend analysis and provide actionable insights for service improvement

Standardize reporting methodologies across different countries/areas

Program Management:

Lead and coordinate regional soft services initiatives from conception to implementation

Develop project plans timelines and resource requirements for regional programs

Track and report on progress of regional initiatives

Identify and manage program risks and dependencies

Ensure alignment of regional initiatives with global strategies

Stakeholder Management:

Work closely with country-level teams to understand local challenges and opportunities

Facilitate regular communication between regional and local teams

Build strong relationships with key stakeholders across the APAC region

Coordinate with global teams for best practice sharing and alignment

Continuous Improvement:

Identify improvement opportunities through data analysis and stakeholder feedback

Develop business cases for proposed improvements

Support the implementation of improvement initiatives

Monitor and report on the effectiveness of implemented changes

Required Qualifications:

Bachelors degree in Business Administration Facilities Management or related field

5 years of experience in program management preferably in facilities management

Strong analytical skills with experience in data analysis and reporting

Proven track record in stakeholder management across multiple countries

Experience in continuous improvement methodologies

Excellent communication skills in English (additional APAC languages are a plus)

Required Skills:

Advanced Excel and data visualization skills

Project management tools and methodologies

Strong presentation and stakeholder management capabilities

Understanding of facilities management operations and metrics

Ability to work across different cultures and time zones

Desired Qualities:

Self-starter with ability to work independently

Strategic thinker with strong problem-solving skills

Detail-oriented with excellent organizational capabilities

Adaptable and flexible in approach to work

Team player with strong collaboration skills

Travel Requirements:

Regular travel across APAC region (approximately maximum of 2-3 times a year)

This role offers an excellent opportunity to drive regional improvement initiatives and make a significant impact on the efficiency and effectiveness of soft services delivery across the APAC region.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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