Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Customer Success Manager is responsible for building and nurturing long-term relationships with customers in Asia to drive engagement adoption and satisfaction with our solutions.
About the Role
In this opportunity as a Customer Success Manager you will:
Cultivate and sustain strong relationships with customer account stakeholders.
Design and implement customer success plans tailored to each customers specific goals and objectives.
Guide new customers through the onboarding process ensuring a smooth transition and rapid time to value (TTV).
Analyze customer usage patterns to identify adoption barriers and develop strategies to increase product engagement.
Collaborate with the sales team to manage renewals and identify upselling and cross-selling opportunities.
Act as a customer advocate gathering feedback to inform product development and marketing strategies.
Partner with sales marketing and product teams to align customer success initiatives with business goals.
About You
Yourea fit for the role ofCustomer Success Managerif you have the following:
Bachelors Degree in preferably Law or Business (and equivalent)
Minimum 3-5 years of relevant work experience
Interest in learning about new technology and software we offer a suite of cutting-edge A.I.-based software products;
Positive attitude and problem-solving skills;
Ability to work on cross-functional teams and to contribute to broader outcomesparticularly ones focused on positive customer experiences.
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Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on .
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Document Intelligence from Thomson Reuters makes analyzing contracts and documents easy by leveraging the power of A.I. and the expertise of Practical Law.
