Data Collection Officer
Data Collection Officer
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Job Description
About Us
Australian Healthcare Associates (AHA)is Australias largest specialist health and human services in our 34th year we partner with federal state and territory governments to improve health and social outcomes for Australians by delivering evaluations reviews and program administration engagements of major national importance.
AHAs story is all about its people. We pride ourselves on our supportive and inclusive culture and on the vision creativity and drive of our staff. Our high-performing team of passionate and talented individuals works collaboratively to deliver great outcomes for our clients.
About the role
On behalf of the National Disability Insurance Agency (NDIA) AHAs large team of data collectors will work with National Disability Insurance Scheme (NDIS) participants to collect survey data that will help the NDIA measure the impact of the NDIS on its participants.
The role involves:
- Making outbound calls to people with a disability who are registered with the NDIS (and/or a carer/family member)to collect accurate data abouthow different aspects of their lives are going.
- Working a rotating roster 4 or 5 days per week 7.5 hours per day across a range of hours (9am 8pm Monday to Thursday and 9am-5pm Friday and Saturday).
This is not a typical call centre role. The focus will be on speaking to NDIS participantsand families/carers with empathy and patience to collect high quality data. It is not just focused on efficiency and KPIs.
Were looking for people with the attitude and aptitude to utilise their skills in this important role. This role would be well suited to people who have worked in the disability health education or social services sector or people who are currently studying in a relevant discipline. University students are encouraged to apply noting there is some flexibility in rostering.
About you
You are:
- A people person and a great listener - you have the ability to talk andlisten to people from all walks of life with empathy and compassion
- Thorough and proven attention to detail
- Excellent with IT systems and software
- Organisedand able to manage your own time effectively
- Responsible and accountable
- Highly adaptable with the ability to cope with changing priorities or processes as they arise
Highly desirable:
- Experience engaging with people with a disability or people from vulnerable stakeholder groups
- Previous experience in conducting social or market research or other data collection.
AHA offers excellent remuneration of $38/hr a $1000 project completion bonus all necessary technical equipment comprehensive training and a positive and supportive work environment.
We are seeking candidates with availability to work 30 - 37.5 hours per week for a 10-week contract from mid-October.
Work arrangements
We offer flexible work arrangements with training and some initial hours to be office based. Due to the sensitive nature of this role candidates who elect to work from home must ensure they have a suitable working space that also recognises and respects the confidentiality needs of participants.
All candidates will have to undergo a Police Check prior to starting.
WWCC and Working with Vulnerable Persons checks may also be required.
To applyplease upload yourCVand acover letteroutlining how your skills and experience align with the requirements of the role.
Note: applications that do not include a tailored cover letter will not be considered.
Applications close 5pm on 26 September 2025.
All questions can be directed to
Due to the nature of the work applicants must have Australian Citizenship.
Further information about AHA is available at our website:
Agency applications will not be considered.
AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability Aboriginal and Torres Strait Islanders culturally religiously and linguistically diverse people young people older people and people who identify as gay lesbian bisexual transgender intersex or queer. All are encouraged to apply.
Required Experience:
Unclear Seniority
Employment Type
Hourly
