Lodge Manager
Lodge Manager
Posted on :
02-09-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a highly motivated and experienced Lodge Manager to oversee the daily operations of a busy lodge in Victoria Falls. The ideal candidate will be hands-on service-driven and passionate about hospitality ensuring guests enjoy a world-class experience while maintaining operational efficiency and profitability.
Key Responsibilities:
- Oversee all lodge operations including front office housekeeping maintenance food & beverage and guest services.
- Deliver exceptional guest experiences and manage guest relations proactively.
- Recruit train and manage staff to maintain high service standards and staff morale.
- Monitor and manage budgets revenue and expenses to achieve financial targets.
- Ensure compliance with health safety and environmental regulations.
- Implement and maintain quality control systems across all departments.
- Manage supplier relationships and procurement of lodge supplies.
- Develop and implement marketing and sales initiatives to drive occupancy and revenue growth.
- Provide regular operational and financial reports to senior management/owners.
- Handle guest complaints effectively and resolve operational challenges promptly.
Qualifications & Experience:
- Diploma/Degree in Hospitality Management Tourism or related field.
- Minimum 5 years experience in lodge safari or hotel management (luxury lodge experience advantageous).
- Strong leadership people management and interpersonal skills.
- Proven ability to manage budgets and achieve financial targets.
- Excellent communication skills both verbal and written.
- Knowledge of the Victoria Falls tourism market is an added advantage.
- Computer literacy (MS Office; property management systems).
Personal Attributes:
- Hands-on and guest-centric with a passion for hospitality.
- Strong problem-solving and decision-making abilities.
- Highly organised and detail-oriented.
- Ability to work under pressure in a dynamic environment.
- Flexible and adaptable to remote lodge settings.
Employment Type
Full-time
Key Skills
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