Lodge Manager

Recruitment Matters Africa Pvt Ltd

Job Location:

Harare - Zimbabwe

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a highly motivated and experienced Lodge Manager to oversee the daily operations of a busy lodge in Victoria Falls. The ideal candidate will be hands-on service-driven and passionate about hospitality ensuring guests enjoy a world-class experience while maintaining operational efficiency and profitability.

Key Responsibilities:

Oversee all lodge operations including front office housekeeping maintenance food & beverage and guest services.
Deliver exceptional guest experiences and manage guest relations proactively.
Recruit train and manage staff to maintain high service standards and staff morale.
Monitor and manage budgets revenue and expenses to achieve financial targets.
Ensure compliance with health safety and environmental regulations.
Implement and maintain quality control systems across all departments.
Manage supplier relationships and procurement of lodge supplies.
Develop and implement marketing and sales initiatives to drive occupancy and revenue growth.
Provide regular operational and financial reports to senior management/owners.
Handle guest complaints effectively and resolve operational challenges promptly.

Qualifications & Experience:

Diploma/Degree in Hospitality Management Tourism or related field.
Minimum 5 years experience in lodge safari or hotel management (luxury lodge experience advantageous).
Strong leadership people management and interpersonal skills.
Proven ability to manage budgets and achieve financial targets.
Excellent communication skills both verbal and written.
Knowledge of the Victoria Falls tourism market is an added advantage.
Computer literacy (MS Office; property management systems).